24 Nov 2024 · MoveAdvisor
1.0 out of 51.0
Where do I start with this absolute dumpster fire of a company. Started off strong with trying to get a quote, which was substantially less than everyone else on the market, which was also the first red flag in the next line of what ended up being months of waiting, ungodly amounts of damaged and lost items, and learning that the movers they employ are sent out solo on 16+ hour days, in which they are rushed and further damage property. They were 2 days late arriving, which there was no explanation nor excuse for. After asking about it, the dispatch was extremely rude when we inquired on what was going on. When they arrived, the dryer was not tied to the hand truck, which it can’t be confirmed if it would have saved it when someone came past the movers, but with not signing for the added insurance (which if you are dumb enough to employ these bozos, the insurance is at very least MANDATORY if you want to get anything in return for when they damage your property). The $1200 dryer was only told to be reimbursed for $75, which we never received. When the truck made it to the destination, ALL OF THE ITEMS FOR EVERY DELIVERY THAT DAY WAS LOOSE. Not a single thing was covered with moving mats, but bunched in the corner of the truck. They lost several items, including a desk top and a cabinet, as well as bending the frame of the bed, scratched countless wooden furniture pieces, scratched 100+ year old flooring by dragging said frame across it, and denting the outer housing of the washer with a ratchet strap that had no other protection between the ratchet and the case.
We have waited over the 90 days to get any of our money that is OWED TO US but they have not called back or responded. What this company does violates BBB in the state of Florida for their gross negligence and will be reported as such. We are past trying to do anything with this company so at this point, buyer freakin’ beware. This company will make moving a complete nightmare and the owners should be ashamed of running such a disgusting business. Giving our compensations for what was over $4000 worth of damage doesn’t even begin to start making this right. I don’t know how many other customers have been screwed over by this scam of a company, but quite honestly, my heart goes out to anyone who has been scammed, screwed over, lied to, and cheated by this BS.
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