16 Feb 2019 · MoveAdvisor
1.0 out of 51.0
They tricked me by advertising the name “Hawaii Island Movers,” (I thought this was Island Movers, the reputable company in Hawaii) as well as into an unauthorized charge, which I am now pursuing a lawsuit for. They lost personal belongings of mine, were 2-months late in delivering my things, I have boxes that belong to someone else, the boxes that are mine are damaged and in terrible shape, and I have lost personal money on my business because I trusted this company by shipping my business from Seattle to Hawaii.
I moved from Seattle back home to Hawaii and solicited bids from various moving companies. Hawaii Island Movers was the most affordable, plus they stated they'd assist with door to door pickup and delivery. For 100 cubic feet, they quoted me $2,500. Come pickup day- no one told me a different company (Acclaimed Movers and Storage) would be picking up my belongings. Niky D. (the person who quoted me) had a Hawaii Island Movers email and website. Today, both are not working (strange).
Unfortunately, at this point, we have our plane tickets to move to Hawaii, we have a move out date, and I cannot start the process over again to find a new shipping company. So, I was stuck with these guys.
At pick up, I was quoted to retrieve my personal belongings in a month. I had to put 50% down payment and told the guy how uncomfortable I was giving him my money while he treated my personal stuff like they were meant to be thrown in a dumpster. He laughed. Told me stop worrying and chill out. I knew at this very moment this whole thing was bad news and I got scammed.
3 months I had finally received my belongings. In between then, I called multiple times and spoke to multiple people who had no real idea where my stuff was located. Because I have now lost about $2,500 on my personal business (I have client’s work in my boxes and couldn’t work on their businesses since I couldn’t access their work) – I ask for some a discount to help alleviate my expenditures. They say I must talk to their manager. Guy calls me back and instead of taking my claim, he's more concerned about my business consulting services since he's quitting in a month and needed my services (WTH!). He says he just needs to take my credit card to have on file, and that nothing will be charged until he looks into things. 24 hours later- they charge me the remaining 50% balance due and completely goes against their word.
Arrival day was ok, expect that we are now missing boxes. We were clearly the last delivery that morning and the moving guys had extra belongings in their truck and asked if it were ours and if we wanted it. Wow!
Yes, I can understand I moved during the holidays - but this company agreed to the services, took on my business and have a responsibility to uphold their end of the deal or give me my money back. On top of that- the chaos and disorganization along the way makes me realize that no one here is trained properly or has any idea how to do their jobs.
Last thing – a guy calls me a week later and tells me he has one of my 5 missing boxes. He opened it and dug through my paperwork to find out whose box this was. It’s my personal business documents. Thank god! I met him to pick up my belongings. He told me his story and its worst. He was charged $4k extra on top of the estimate he was provided, and it took 5-additional months to receive his belongings. I now started investigating Acclaimed Movers and have found numerous similar complaints. This company is under investigation. I am adding my name to the many complaints now to ensure others don’t fall for the same scam I fell into. I’ve also contacted the actual Island Movers to inform them of the branding trick. I hope this review helps others seriously avoid this company.
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