3 Sep 2015 · MoveAdvisor
1.0 out of 51.0
I wish we knew and had done our homework. It cost us more money, damaged propety and frustration. USE Caution and do your research! Check out BBB and read my comments. Earlier this year, while living in Iowa, I accepted a job in another state. My wife and I called a couple companies, including Allied, to obtain quotes from moving our belongings from Iowa to Arizona. To make this short and to the point – we obtained a written quote from your company (with Brent Osborne) to make the move from Iowa to Arizona. (Unknown to us at the time, we believed Brent to be officially with Allied Moving Company, not working as contractor.) After reviewing the other quotes we had, we made our decision to use Allied. Our decision was based on one reason only – we had used Allied before in the past. We began packing our items. We quickly realized we did not need all the items we had in our new home and sold several items including a lawn mower, chair, snow blower, boxes of items and other articles. Knowing our new home included a refrigerator, we even sold our main refrigerator and a second refrigerator that was in our basement. Our items dwindled down from when Brent first came out to evaluate all our home and possessions. (so, our price should have been less by weight) The day the packers showed up to load the truck, there were incidents of items being broken and damaged while loading the truck. (We have a list) A few items were damaged so badly by the movers; they had to be left behind. While en route from Iowa to Arizona, Ace Moving called to notify my wife, that they had made a mistake. They had “underestimated” the amount of items and “made a mistake”. Their mistake was to cost us more money! My wife was told we now owed more money, totaling several thousands of dollars more. Thinking, this was nothing more than an error, I made a phone call myself, confident that this “mistake” would be taken care of properly. I called and visited directly with Brent. I explained to Brent not only the incident with the increase of payment, but the damage and the complaint about how our property was handled while loading the truck. Brent apologized for the packing issues and was very clear that he would look into the price increase, apologizing for the inconvenience. While on the phone, Brent told me his clerk just brought him our folder and he would review it and he would call me back by the end of the day. Confident that Brent was taking care of the issue, I went on with my day – never to receive a call or talk with Brent again. The following day, I did not receive a call from Brent, but rather I received a very informal and to the point email stating we now owed around $3,000 more. I about fell out of my chair when I read this. I immediately called Brent’s office number, and was told by his clerk, Brenda, that Brent was unavailable. My wife and I agreed to pay more money so we could receive our property that was being held hostage. Had we not, you would not release our property to us. I attempted to call Brent three more times, each time Brent was “unavailable”. Upon receiving of our property, the men who were unloading our property (not with Ace) were very wonderful - concerned about the packing and condition of our property. Immediately after opening the truck, the lead man summoned me over asking me to take a picture of the opened truck stating that “It is packed wrong!” It wasn’t difficult at all to see what he meant. I not only took pictures, but have video of the gentleman explaining what all was wrong with the way it was packed. The photos themselves show the items poorly placed on top of each other. Something as a business, I would be embarrassed and ashamed of. During the day of unpacking, these movers were very helpful, pointing out the number of damaged property and showing us how items marked “Fragile” and/or “Breakable” were under heavy items, or at the bottom of the pile of items. During this day, we took several photos and videos of the packers unloading items that were damaged. I even have a video at the end of the day or the lead person who stated that: “Whoever loaded that truck didn’t know what they were doing. They did a very bad job….” To continue further, it is important for you to be aware that: Had we know it was actually Ace Moving that was going to load and move us and not actual Allied employees; we would have done our research. Unfortunately, our knowledge and research came too late. But this is what we have so far uncovered. The Better Business Bureau (BBB) shows, Ace Moving & Storage Inc., not only with an “F” rating, but the BBB also has an Alert for your business. As a business owner and employee, I would be embarrassed and ashamed to not only have an “F”, but an alert with the BBB on my company!! When you review the complaints against your company, it is ironic that the complaints are the exact same issues we have faced with your company – asking for more money once you have our items and damaged products. Also notice on other customer review web sites such as Yelp, etc. Upon those reviews, there are other customer complaints against Ace Moving for the same issues as listed with the BBB. We do have documents, photos, videos and everything we need, but it cost us a lot of money. We have contacted the BBB and are fighting it with them. But they don't obviously care - they have an F and an alert on their company!
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