30 Jan 2018 · MoveAdvisor
1.0 out of 51.0
The following are our major concerns with a moving experience that was far more traumatic than necessary. I highly regret our decision to go with this company purely because they could move us on the dates requested.
1) though all items were shown to the estimator on walk-through, the charges were much greater than 110% of estimate, likely due to packers putting significant amounts of unwanted materials (broken appliances, etc) from stated "safe zones" in the house into boxes and movers doing the same
2) dates were entered wrong into the computer on multiple occasions, causing last minute changes to the schedule; relocation specialist failed to communicate the time of arrival for the van at destination and origin
3) packers independently contacted their bosses about certain items they "would not move" which then started third party contracts that were not followed through with due to union restrictions (safe movers) and others that were followed through with though we did not consent (crating a piece of burned corian); resulted in move being complete with a proxy because they had to come back later to collect an item
4) the packers who were sent were actually van drivers and were extraordinarily unprofessional in how they dealt with the customer and how they dealt with our items, failing to wrap items that needed to be wrapped, calling the stuff they were packing "s**", packing boxes over the weight limit for lifting, packing heavy items on top of light weight or breakable items, failing to pack up items from the garage saying it was the movers responsibility
5) damage was sustained to both the origin and destination home due to carelessness and laziness of movers (failure to protect flooring, failure to lift objects over obstacles)
6) van driver went above and beyond to take a few remaining things down that needed to be transported (only good thing)
7) van driver did not have electronic scanner to verify delivery of all items; therefore a very expensive piece of equipment that was boxed up has been stolen and the moving company refuses to pay the claim for this item
8) we were never sent a packet with important information about the move and have therefore only serendipitously found out important information about claims and policies, important information is being used against us for the movers to not claim responsibility on claims
9) movers were unprofessional, asking for owners to buy them lunch, provide them water as well as being haphazard in how they handled items.
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