25 Jul 2017 · MoveAdvisor
1.0 out of 51.0
Aegis showed up with an experienced driver and two unexperienced helpers. The packing of the furniture was poor and not properly protected. We made mention of this and even provided additional blankets. Upon arrive at the destination, we found numerous items damaged. The helpers who were hired didn't show up so we had to move the items from the truck into the house ourselves. We notified Aegis and took pictures of the damaged items along with the driver, and sent these to Frank (agent for Aegis). He informed us he would have an insurance adjuster out there ASAP. We never saw an adjuster or had a phone call from one, we were never given a name or even a company name to contact. We provide Aegis with two estimates for damage (Over $1,000.00) as requested, with no response. At first we kept hearing from Frank that things would be taken care of, and then after numerous calls and emails, Frank stopped taking our calls or responding to emails. We would never use this company again and would not recommend them to anyone else.
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