1 Dec 2017 · MoveAdvisor
1.0 out of 51.0
We put down a $200 deposit. Our storage goods were in our former city where we used to live. We arranged a meeting date for Saturday. As we were leaving to drive seven hours to our former city, they called and postponed. They said on Sunday they would be there between 8-11. We drove 7 hours to meet them the next day, paid for a hotel that night. Next day, we waited and waited and waited three hours past the agreed meeting time. No one answered at the office, no one called, no one came. No communication at all! So we left and drove back 7 hours to our new home where we wanted our storage goods to taken.. Halfway, we received a call from the driver saying 'we'll be there tomorrow, on Monday ' ! We were so upset and said No. you missed the first arranged date, you missed the second arranged date and now we are finished! We want our deposit refund. The manager, Chad called about 20 min later as we were still driving back home, apologized and said he would refund our deposit. No deposit has been returned! It has been three weeks now! They are thieves! This is a very unprofessional moving company out of Hollywood Florida who committed fraud! Never use this company, never! The following week, we used Two Men and a Truck and they were there on time, efficient, pleasant and professional. Use this company instead because All American is a very unprofessional and Dishonest company!
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