2 Jul 2013 · MoveAdvisor
1.0 out of 51.0
The first time I used their service, I had no complaints. My lease was up and I needed to use them again so called and scheduled my 2nd move on May 18th. I was booked at 9am and I was ready to go. 1) They scheduled a move ahead of mine without asking if it they could come earlier or if I was ok with them coming 2.5 hours late. 2) The move took longer than last time even though it was an easier move with shorter distances to walk and a freight elevator reserved for their use. 3) I noticed a crack in the trim of a dresser and they offered to credit me 1/4 hour but I wanted it repaired as opposed to a $20 credit. 4) I went ahead and tipped the guys $50 each = $100, because they are laborers and deserve to be tipped..so I thought. I noticed AFTER they left the handle on my Weber grill was completely broken off (and completely obvious but no mention by the movers), there were scratches on the my leather sofa that has been move 7 times in 4 states with out any issues prior to this. 5) I called Susan and she said she would at least refund the $100 tip, I would be owed the standard cents/pound, and she would come out to evaluate the damage to see what she could do to help. She scheduled for that week. I emailed her pix of the damage. 6) NOTHING!! I called again the next week and she said she wasn't coming out alone and that it was month end. That it was crazy, she would schedule something next month. 7) NOTHING!! 45 days later, I have not heard a word from Susan or Marty and NO plan to resolve my issues. DO NOT USE THEIR SERVICE!!
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