25 Aug 2023 · MoveAdvisor
5.0 out of 55.0
I highly recommend All Ways (All-Ways) Moving and Storage. They were well priced, friendly, professional, and really went the extra mile to salvage items that were damaged when our storage unit flooded (literally saving me thousands of dollars). The final cost matched the estimate that I was given. The company doesn’t have a Facebook page, so I probably never would have found them if they hadn’t been recommended to me.
I connected with All Ways on June 6th and informed them of the predicament I was in (a month prior, our movers didn’t show up for our cross-country move, and we’d been battling with them to get answers and our deposit back). All Ways already had a move scheduled from Fort McMurray to Halifax the following week, and thankfully they still had room on the truck. They gave us an excellent quote/estimate, and we booked with them.
The driver, Edwin, arrived a day earlier than expected. He was very friendly, and very professional. Edwin picked up our belongings from a storage unit. When he opened the door, he discovered that it had flooded during the heavy rain earlier that week. He called me right away to let me know, and he took pictures of everything. A friend of mine also surveyed and confirmed the damage. They figured our mattress (soaked like a sponge despite being wrapped in plastic), upholstered bed frame, some electronics, and a few other things were ruined, but Edwin loaded everything up on the truck anyway. He left Fort McMurray on June 11th, and the moving truck arrived at our doorstep in Halifax at 8am on June 23rd. The timelines that I was given by other companies when I was getting quotes ranged from 2 weeks to 6 weeks (?!?) so the transport time was great. After they moved everything in and left, I noticed that they’d repacked some stuff into huge wardrobe boxes (odds and ends), and that our mattress was wrapped up in new plastic. I was dreading the smell of mouldy mattress when I cut open the plastic it was wrapped in… and I was shocked to find that it didn’t smell, and it wasn’t mouldy. I called Edwin later that day to check in, and I also asked him about the mattress. He’d stopped in his home province for a couple of days, and while there he unloaded the mattress to dry it out and try to save it. He rewrapped in plastic it before loading it back on the truck and making the last leg of the drive. Edwin did successfully save our mattress and a few other things that would have been toast (and very expensive to replace) if they hadn’t been dried out and/or repackaged. He didn’t charge for any of it. He went beyond the extra mile, just out of the kindness of his heart. 12/10 service with Edwin.
Read more