24 Oct 2023 · MoveAdvisor
1.0 out of 51.0
I contracted with Colonial Van lines CVL to move my belongings from NY to FL in July 2023. They sold my job to East Coast Van lines, AKA Affordable Van Lines. It is the biggest mistake I have ever made in my life. I entrusted CVL to move my belongings in a safe and timely manner. I did not receive that and was put through an emotional nightmare for 29 days. I was laughed at, hung up on, and lied to repeatedly. I expected my belongings to be picked up at my home and loaded into the moving van that would deliver it to my home in FL in a timely manner, that I was promised. The nightmare started on pick up day when a Mercedes Sprinter Van picked up my belongings from a Moving Company from New Jersey, East Coast Van Lines. I immediately called CVL and asked why was there another moving company picking my belonging up in a van?? They told me that East Coast Van Lines was working for CVL and that CVL was responsible for my move. I was upset that it was being loaded into a van and told it was going to be transported to a moving truck waiting in NJ and reloaded again. LIE! What happed was my belongings were transported to warehouse in NY and stored. I NEVER agreed to have my belongings stored in a NJ warehouse for 6 weeks in the hot summer. Thats right, six weeks! I was promised that I would receive my belonging in 3-5 days from pickup, when I questioned the 10-window period for delivery the CVL representative assured me it was just a formality, and I would have my belonging in 3-5 days. LIE! I have since found out that it is common practice from CVL to do this to its customers. I was put through an emotional turmoil over these 6+ weeks not getting any answers as to when I would receive my belongings. I was lied to over and over by CVL giving me false dates that would come and go. I would call and be laughed at and hung-up on repeatedly. I literally became sick with worry as I did not know where my entire belongings were. I had nightmares that everything I owned was gone. Finally, on August 10th the moving van showed up and nightmare continued. My boxes were crushed, damaged and 7 boxes missing! When I began opening my boxes the first thing, I noticed was a horrible stench that overwhelmed me and was imbedded in a lot of belongings, and they needed to be thrown out. This was amplified when I found evidence of rodents in many of my boxes, I found rat feces and hair on many of my belonging which only sickened me further. Several of my boxes were missing containing valuable items such as my tools, office paperwork, and miscellaneous home items. I have been dealing with a CVL representative named Donna who has been useless in helping me resolve this issue. They also gave me a quote and then after the fact raised it by $1057 for additional weight! I reminded them that they did NOT DELIVER all my boxes so how can the weight be the same! They are parasites of the moving industry!
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