16 Sep 2014 · MoveAdvisor
1.0 out of 51.0
My move to Washijngton DC from New York was supposed to be delivered on Aug 29 as the bill of lading stated. They came on Sept 1, which meant that I had to nothing in my apartment for 3 days, and had to sleep on the floor. When the movers finally arrived my 55" flat screen TV was missing. They had charged me extra to crate it when they took it. When the driver called the main office, he was told not to write anything on the bill of lading . The driver refused, and said that the bill of lading stated that there was a TV, the boss Sharon told him only to write " missing item" but not to specify that it was a TV. The driver knew that I heard the conversation between them, and wrote that the TV was missing and it was not loaded onto the truck. I have tried calling these people, and they give me the run around and tell me that I have to put in a claim. They have an attitude when you call to ask about my TV and refuse to acknowledge that the TV was not loaded onto the truck. They are scammers and liars. The claims dept tells me that it's a process but cannot tell me how long it will take before I get my TV or compensation. They took my payment in full before they would even unload the truck! This company is the worst moving company ever!! I later came to find out that they are not even accredited with the Better Business Bureau..It was my fault for not doing a thorough check on them. The reviews that they have on the website are all reve reviews, probably written by friends or family!
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