7 Feb 2023 · MoveAdvisor
1.0 out of 51.0
We paid a broker based on a low ball estimate, meaning they quoted the job and then contracted it out to this company, but that's not how they represent themselves. They quoted $2200 to move a bed, a couch and roughly 10 boxes from Tennessee to Florida. The final bill was $3600 and the whole experience was disorganized and unprofessional. You get what you pay for so if you go with the cheapest option don't be surprised when the experience is subpar. Lesson learned. This company charged us $550 for a "long carry", meaning the distance from the door to the truck was longer than expected, but that's because they didn't talk to the apartment complex manager and politely ask to park closer for just a few minutes (we had just a few things to move). I wasn't there in person to handle it so I had to pay the $550 or they wouldn't leave the property with my stuff. I had to use Paypal to pay the driver but it kept getting declined because they thought it was a scam (!) I finally sent the money via Zelle. When the company called to deliver I wasn't given any options for the day and time and was told I'd have to pay an extra fee if I wasn't there when they delivered. I rearranged my whole schedule and then they were hours late in arriving. Then the driver told me there would be ANOTHER $200 service fee. When I told him to call the dispatcher he said, "They're not going to pay us anything, so what can you do for us?" I found out they were also a subcontractor (so broker, contractor, subcontractor) and told him I'd already paid $3600 for a $2200 confirmed quote so I wasn't going to pay anyone anything else. Most of my stuff was in decent shape but a mattress was only partially wrapped so the mattress cover was ragged and filthy. I won't be using it again. I think the reviews on this company are so uneven in part because so much of the work is contracted out to local guys or anyone willing to rent a truck it seems, so it makes sense that some experiences are good and some are terrible. For me, the takeaways are: don't assume the quote amount reflects the final price because chances are good it definitely won't, and if you take the cheapest quote you can find you're not going to have the best experience.
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