22 Aug 2019 · MoveAdvisor
1.0 out of 51.0
I had a very similar experience to what everyone else is saying. In fact, I wouldn't be surprised if the 5 star reviews are all staff. I called to get a quote and was told they could move my stuff within my budget. They seemed very professional at the time going over all of the contract and inventory. I was basically moving bedroom furniture and boxes. Not a lot and I was told multiple times that the space allotted for me was more than enough. Because "things change," I couldn't be given an exact date when the movers would pick my stuff up but was given a 2 day range. I thought this was weird because I've selected exact pick up dates before, but went along with it. After calling the night before the pick up date range, I was told that they still couldn't tell me when the movers would be there. At this moment, I realized how disorganized the company was and wasn't even sure anyone would actually get my stuff but it was too late to find another company. The day of the pick up, the driver called to tell me they had truck issues and would be delayed..of course. I was leaving at 7am to drive up to VA from GA the next day so the company needed to find an alternative option fast. There was no back up plan because the company doesn't really seem to care about the actual move. The driver had to show up at 6am, 6 hours after my lease was technically over so that's another issue, in a rented Penske truck (not official at all), and then told me I had too much stuff so it would be an extra $1000. He said I could contact customer service to work this out and I wouldn't have to pay it until delivery. I had no other option at this point, so I said ok. My new apartment building has a strict move in policy with hours and days that it is allowed, which I told the company multiple times, and of course the driver shows up outside of that window. For some reason, the driver then decided to drive my stuff all the way back to where I was moving from instead of putting it in storage in the new location. Or so this was what he said to make me feel like they were trying to make a timely delivery. No one in the company returned my calls when I asked about the extra $1000 charge, or when I should expect my delivery. It was up to me, the customer, to repeatedly call and wait on hold to get any idea of what was going on. Once again, completely unprofessional. I was promised 5 different times about my delivery date. After being lied to repeatedly and no one responding, I left a voicemail and sent an email to Adam that I was filing a claim with the Federal Motor Carrier Safety Administration and magically Sarah called me within 10 minutes. There are no words to explain the level of frustration from this process. Sarah admitted that there is no reason I should have to pay an extra $1000, so that was a win. It is clear the strategy is lock you in at a low price and then add on at pickup when you have no other option. I'm sure some people just pay the extra amount, and if the customer fights it, then they claim its a mistake. The driver finally showed up the next morning after driving all night since my stuff was still 10 hours away. The driver seemed just as annoyed with the company as I was. If I had known what moving with Anthem was like, I would have dealt with the hassle of using a u-haul and packing/moving on my own. And if you did have a horrible experience with Anthem like the rest of us, file a claim with the Federal Motor Carrier Safety Administration so they can't continue this practice.
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