29 Sep 2017 · MoveAdvisor
1.0 out of 51.0
I am giving one star because zero is not an option. I dealt with Jerry and we went room by room, item by item with a description and size of every item. He estimated approximately 1600cf and $3500.00; after many hours of loading and me asking for someone in authority to call me they charged me for 2300cf and over $5000.00. I can understand an estimate being off by 5%-10% but 50% is FRAUD. The movers came in an Enterprise 26ft box truck with lift gate and proceeded to tell me my 2bdrm house, garage etc was only suppose to take a little over have of it, ridiculous. Doing standard math and talking with Enterprise the most that truck can hold is about 1900cf, FRAUD! I wrote in dispute all over everything but no one will talk to you until your stuff is delivered, late, and they won't unlock the truck without full payment. They knew my things were going into storage and you would think they would pack it accordingly, not so. My solid oak furniture and white couch, among other things are not wrapped and open to dust and the elements. I paid for some things to be crated but the only things protected are the ones we supplied blankets, quilts etc for. My 200 lb lawn deer was supposed to be crated but he rode up it the cab of the truck. I have notified DOT of what must be an infraction of interstate transportation laws. Many pieces are broken, not sure my antique tea cart can be fixed but the estimate to try is $300.00. We haven't had a chance to get into the boxes with china and crystal yet. STAY AS FAR AWAY FROM THIS COMPANY AS HUMANLY POSSIBLE!
I called the police on the delivery date just so I would have it on record that day and the driver informed me the owner of Apple Van Lines is a retired police officer. I could only reply "then shame on him". I could care less if he was the chief of police, he's crooked as heck and gives law enforcement a bad name. My daughter is in law enforcement as are many of her friends and they too think him and his company are scammers.
I am trying to recoup some of my losses but if I only succeed in Apple Van Lines getting a large fine I'm happy
Fraud Fraud Fraud, Avoid at all costs.
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