27 Feb 2020 · MoveAdvisor
1.0 out of 51.0
2/27/2020
Shame on Armstrong.
We used Armstrong Relocation, based in Randolf, New Jersey for our move of a lifetime, from Long Island to Sarasota, Florida in December 2019, 3 months ago. We got to them through United Van Lines, the large and well regarded moving company. We paid for packing and unpacking. The amount of our household goods did not meet their minimum so we paid the minimum anyway, because we were so impressed with their presentation.
What a mistake. It has been a nightmare. During the move my husband's extraordinary set of gulf clubs and bag "disappeared" off the truck. Two antique cane back chairs in perfect condition were delivered with the caning punched through. We have been filing claims and making calls and filling out paperwork for 3 months and this loss has not been resolved. The movers brought our things into our new home and did not unpack one box although they were paid to do so. The company offered us $172 to compensate on a bill of over $4000.
The company's position is that we have to produce original receipts for the golf clubs and the chairs, and we have no such receipts. We can prove replacement value; however, the company, their reps, and their claims department are demanding original receipts and they are consistently evasive, intransigent and totally dishonest. I would warn any prospective homeowner to avoid this company.
Shame on Armstrong. Shame on United Van Lines.
Randi K.
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