13 Jun 2026 · MoveAdvisor
1.0 out of 51.0
I am extremely dissatisfied with my experience with Armstrong Moving & Storage.
Before our move, salesman Tom Allmon visited our home and discussed Armstrong providing packing services, including using donated boxes to reduce costs. Based on those conversations, we received an estimate of approximately $5,070.
When the moving crew arrived on April 24, 2026, we were unexpectedly told that Armstrong's paperwork showed we were responsible for packing our own belongings. This was the first time anyone had communicated that expectation. With movers already at our home and no practical alternative, I was told Armstrong could still pack our belongings if I immediately approved an additional charge of about $2,200.
Before delivery was completed, I was notified that the crew had exceeded the estimated hours and that I owed another $2,700. Multiple requests to speak with management were ignored, and promised return calls never occurred.
When our belongings were delivered, several items were damaged or improperly reassembled, including a headboard installed backward, scratched furniture, unattached dresser mirrors, and crushed lampshades.
Nearly a month later, I received a notice claiming I still owed $4,973 without an itemized explanation. After finally speaking with company president Todd Peterson, the balance was reduced to $1,433—a reduction of more than $3,500. This raised serious concerns about the accuracy of the original billing.
In the end, a local move of roughly 10 miles cost $8,711, far exceeding the original estimate. Between the unexpected charges, damaged property, poor communication, and dismissive handling of my concerns, this was an extremely disappointing experience that I would not recommend to others.
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