18 Aug 2022 · MoveAdvisor
1.0 out of 51.0
The move started out great. The three young men that helped us did an excellent job of taking care of most of our furniture and personal items. But at the end of the jog, things took a turn for the worst.
After several days of unpacking, we realized our washing machine was damaged because something was sitting on top of it during the move. As a result, the lid was dented and the sensor that lets the cycle know to start was broken so we could no longer use the washer.
I followed instructions and filed a claim. Here is the response I got back:
***"Please have Angela resubmit the form with accurate information. The item's repair estimate, weight, and reflected condition prior to the move on her claim form are inaccurate and not as requested. Rust from prior damage is clearly visible by the photos on the appliance in the damaged area. Damage like this occurs when the lid is open & closed with force on an item in between and is not congruent with damage from stacking household items. Electrical/sensory function is not warrantied by physical damage Released Value Insurance as items can not be tested for functionality prior to relocation. Please advise her to resubmit the form with accurate information as soon as possible."**
So they're saying that the damage to the lid was already there and we're trying to get them to pay for it because we had something sitting on our lid in the laundry room that did the damage, not the movers. We used the washer 4 days before the move to prepare for the move. Yes, we've had it 2 1/2 years, and it has worked just fine up until after the move.
I think it's sad when companies treat people this way and are not willing to be accountable for obvious damage to property they caused. We weren't even going to mention that the movers drove off with a tool I had to run out and buy so they could take down a bed. We also paid them a tip of $200.00.
I will be posting this all over social media to let people know how The Furniture Taxi treats its customer!
I will never recommend this company or use them again!
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