9 Sep 2021 · MoveAdvisor
1.0 out of 51.0
Terrible experience, terrible customer service and lazy/unmotivated workers. Buyer beware - read the reviews and check with the BBB. I can't endorse this company or their support staff at all. Here is my experience -
We had Dave Deckman of Atlanta Peach Movers come in person and give us an estimate for our belongings of a 4 bed/2400 sq ft home. Dave quoted about 10K lbs of movables/ $360 hr / 8.5 hours / 2 box trucks / 6 movers.
Issues:
1. Dave told us that the company can move potted plants - no where in the paperwork are potted plants mentioned. ON MOVE DAY, the movers informed us that because plants can die in the back of the van, they could not be taken. I have to hire additional movers to move my potted plants. Emailed Dave, Dave said the policy changed on 9/1, but this was untrue - this has been a standing policy with the company for some time. Dave never responded to my email to make things right.
2. We moved ALL of our boxes from the old house to the new house (clothes, kitchenware, office stuff, kid toys, etc.). This should have been included in Dave's quote. We did this to lighten the load and the burden on move day (and hopefully reduce our cost since it was high). The team came in right at time/budget. So either the quote was incorrect (re: Dave Deckman) or the workers slowed down to the process to maximize the paid time during the move.
3. Mover laziness was real. I'm not a stickler for taking a break - I get it, but dancing in the street in front of my house, sitting down for extended periods of time, and talking hand-on-ear with a cell phone isn't ok in front of the client. I not only observed this on my own, but had three neighbors (one at my former residence and two at my new residence) commented on the level of lazy shown by the team during working hours.
4. I diligently labeled all furniture with color-coded labels and matching tags in each room so that the team would know where to place things. My daughters outdoor picnic table (outdoor basement level) ended up in her bedroom (upstairs) and had to be brought back to the basement. My peloton is in the correct room, but on the opposite wall of where it belongs. They carried our smoker (BGE) over loose stones instead of wheeling it through the house (we would have approved this) which caused a HUGE delay. Other furniture ended up in wrong places - my tags were not followed which would have saved time and expense. The movers did tour the house and the tagging system was explained, so why there was confusion here, I'm unsure.
5. My working desk and bookcase are not put together as promised by team/Dave Deckman. When calling Samira Jalaly, Customer Service Director at Atlanta Peach, she did ask if I wanted them put back together. I do not want these people in my house ever again. Additionally, there is a part missing from my outdoor patio set that was lost in the move. It's a small part, but still showcases the care demonstrated by the company.
6. We have a bedframe that is not being used at the moment, so we didn't need it put together. Instead of placing it neatly under its tag, the pieces were strewn over the wood floors of the guest bedroom - I had to walk on top of them to get to my desk. These are large boards that I had to pickup and move on my own when they could have just been neatly stacked against the wall. I also witnessed one of the boards being dropped RIGHT in front of me in the driveway without an apology.
7. One of the movers needed to use the restroom (totally fine), but clogged the toilet. He did ask for a plunger (which I had to go out and purchase quickly), but he never cleared the clog. The entire main level of the home smelled for the latter half of the move. We did have a sewer issue at the house, so we're very lucky that this did not cause further home damage (very lucky when the plumber came out to resolve the issue as he said this could have triggered a huge problem).
I did speak with Samira Jalaly, Customer Service Director, and unfortunately, she was unable to make things right for me at all - in fact, she didn't even try. She said that the only complaint that she saw was the misinformation of the potted plants and which she'd let Dave Deckman know the policy for the future. Since the quote matched closely with Dave's initial estimate, there was nothing she was willing to do (and mind you - we moved A LOT prior to initiating their services). What I witnessed was the level of lazy with sales, customer support and with the moving team itself permeates throughout the company.
Bottom line - whatever quote you're given, the workers are going to extend their level of effort to match the quote plus some if able.
Hoping this review helps you make an informed choice about your move.
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