30 Aug 2017 · MoveAdvisor
1.0 out of 51.0
Do yourself a favor and call another company! I had sent in an itemized list of what needed to be moved more than a month before the move was to take place from Illinois to Indiana. I called two days before the move and I'm so glad that I did! The rep at the company said that the had no record of me and that I wasn't on the schedule for that Saturday! The person was very reassuring and said that they would be able to accommodate me, for which I was very grateful since I was scheduled to move on a Saturday in July. This individual also explained that I would have an empty truck and three people to move my belongings.
Saturday dawned bright and sunny. The movers called and said that they would be at my house at noon. They showed up at 11 am before I had an opportunity to take a shower (we both forgot about the one-hour time change between New York and Chicago). There were only two men and a partially full truck. I was "allotted" 2000 cubes, which isn't that much space when you are trying to move the belongings from 30 years. The two movers were courteous, worked hard and seemed to do a decent job taking apart furniture, wrapping up my belongings, and packing them snugly in the truck. The men took two one-hour breaks for lunch and for dinner. We weren't finished packing up the truck until 11:30 that night. The men said that it was too late for them to deliver my furniture until the next day and that they were going to find a cheap hotel somewhere to sleep. I gave them some money to pay for an overnight stay. (They claimed the next day that they slept in the truck.) They would deliver my belongings the next day to my new home.I slept on the floor in my old house that night with my dogs to keep me warm.
The next day (Sunday), the movers didn't show up until noon again. They asked me for payment before they would unload my belongings. I pulled out my credit card and they said that final delivery had to be in cash or a postal money order and that it stated so on the contract that I had signed. I told them that I had never received a contract, much less signed anything, and that I didn't have that much cash available and didn't know where to get it on a Sunday. They gave me the final total, which was double what the guy on the phone had verbally "quoted" me. I called my parents, who didn't know where I could get that kind of money on a Sunday. My stepmother said that she could pay it on a credit card, to which I explained their policy. She replied that they could either take a credit card that day or else come back on Tuesday or Wednesday of the following week to get cash. I explained the dilemma to the mover, who called his boss and explained the situation. The boss agreed to let us use a credit card but then called back and charged us an additional 4% to cover the fee that the credit card company would charge him. Now the final cost was much more than double the verbal quote given to me. The men unpacked my belongings in front of some friends of mine, while I went back to my previous house to retrieve my dogs and some last-minute things. When I returned, the movers had already unpacked and left. I received a call later from one of them that they had broken a glass shelf on my bakers rack. I couldn't be reimbursed for it because they had never listed the bakers rack on the inventory list at all! I found all kinds of scratches on my beautiful cherry wood dining room table, they "forgot" the marble base to my coffee table although it was listed on the inventory sheet that I originally sent to the company, and they assembled the bunk bed/futon backwards and they had to take it apart and put it back together the correct way. Worst of all, they "lost" all of the connecting plugs and cables to my 55" Samsung television, which I didn't discover until a month later when I was having my cable hooked up (the cable guy couldn't even plug the TV into the wall outlet because the power cord was missing).
Please don't be fooled by this company. I have no doubt at all that I would never have seen my belongings again if we hadn't worked out a payment arrangement for double the cost and an extra 4%.
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