16 Dec 2012 · MoveAdvisor
1.0 out of 51.0
I put my household goods into storage with B& B Moving and Storage in Wausau and had them delivered when I secured a permanent residence. They were in storage with this company about 2 1/2 months. When my possessions were delivered many of the pieces were damaged. One antique cupboard had had three of the four hand-wrought hinges knocked off and the piece was delivered with a large cord tied around it to hold the doors shut. Another piece, a hand-made cabinet that my deceased father had made, arrived covered with mold. Cartons had been crushed because of the poor storage and moving around of the goods by B&B. When I contacted one of the owners it took him three calls before he returned a call. Then it took another three calls to force him to come to my house to assess the damage, and I live only 3 blocks from his business! I pointed out the damages, including a porch floorboard that had been broken when one of his staff was unloading my goods and showed my how soft the board supposedly was by jumping up and down on it until it broke. He took notes on his clipboard, promised he would take care of the damages. And has refused to return any of my calls since. His company is not a member of the BBB so I have been unable to file a complaint with them. And I know that the mold came from his warehouse: I have a close personal friend who was storing some items there and when she went down to get some things out of storage I went with her and she, too, had mold on her items and there was mold everywhere on the walls and ceilings of the warehouse. Additionally, items for her - and others as well - were stacked up without regard to the weight of each item or carton. If you value your possession, DO NOT hire this company for either moving or storage!! .
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