15 Jul 2013 · MoveAdvisor
2.0 out of 52.0
After several cross country moves that went with only a few issues, our move from MN to OR was a mess.
The initial quote, packing, loading were prompt, although we discovered that the packing was haphazard. (We eventually found some of the kitchen items mixed with my ties from the master bedroom. Six months later many individual items have not been located because we have not opened all the boxes. Labeling on the boxes is often not legible, or misleading.)
Due to the size of the move, two trucks were involved, and supposedly for weight reasons, the first truck was partially off-loaded at a warehouse into the second truck. Thus the loads were mixed after the inventory sheets were finished. As a result we could not use the sheets to verify 10 to 20% of the boxes. The deliveries were on two different days, by two different crews. The first truck arrived on schedule, but Barrett couldn't confirm a schedule for the second truck for several days. (Later, Barrett had the same problem confirming delivery of two cars they shipped.)
Several items were crated by Barrett's contractors in MN, but Barrett didn't schedule the uncrating and assembly in OR. Contractors were arranged on the last minute. The final insult is that Barrett has billed us for the OR work separate from the original contract, which called for contractors on both ends of the move.
In fairness the original truck driver did an “OK” job. Barrett gets an “F” for employing a packing crew that obviously could not care less. Further, once Barrett got the move on the trucks it appeared that no one was paying attention. Vague answers and “I sorry about that” were the communication style.
Never again.
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