19 Nov 2017 · MoveAdvisor
1.0 out of 51.0
This was a horrible experience because of this moving company!! I'll start from the beginning.
As I had a last minute change in plans a month prior to me moving, I hurried to search the internet for a decent quote for a cross country move. I inputed my information on a website that lead for a phone number to call me. On Wednesday, August 30th at 6 pm a Lesly called me from the phone number (636)-305-4105. She was the one who was suppose to set my move date for October 3rd at 4 pm, which is when I was also told they are a full service moving company and I could expect my things 7 to 10 days following pick-up. Great! Things seemed to be going well! WRONG! They were suppose to call me for an inventory list, and when they did I was busy at the time but called back 10 minutes later for them to tell me the lady was busy and would call back tomorrow morning. That next day was Sunday October 1st, which is when Costello called me to tell me he would be at my house tomorrow morning (Monday october 2nd). Unprepared for a day early, I called back and said you guys are not scheduled to be here until Tuesday Afternoon! The response I got was "Well, I'm already in Michigan and in the invoice says Monday or Tuesday. So, we'll see". Not hearing anything and not knowing when they are going to show up at this point, I begin to frantically get all my last minute things done in a rush. Tuesday, October 3rd at 3:40 pm I receive a phone call saying the movers are tied up with another client so now they won't be here until Wednesday morning. Now, I kept my job until the day I left, which means now I'm missing making money for the big move to stay and wait for the movers.
When they finally get to my house Wednesday morning Costello was the head guy to deal with my order. He comes in and starts telling me that he has to charge me extra for packaging my bed, tv, dressers and so on after I was told full service! He asked where did I see this and I said it was right in the contract Lesley sent me. He asked to see and when I went back to my emails I could no longer recieve the original contract as it said please call customer service. He Then told me I was acting crazy and making things up and he treatened to leave before even getting any thing started. When he finally did get started he took the inventory and did not take clear note of it all which eventually made it hard to figure out if I received everything or not. He kept trying to tack on charges, He told me if I wanted to add a mirror it would be $35, when I declined he said it will only be $5. I declined again. Then he added things on the truck "free of charge" after I told him those items didn't have to go.
Fast forward to the following week when I thought I could start expecting my stuff. Not hearing anything from the moving company, I decided to call. No one answered so I left a voicemail with my name and reason I was calling. I recieved a phone call moments later to a lady who greets me by saying "Hello Kimberly.. I do not understand why are calling me. You have a deliver date of the 10th" ( it was 12th) yeah, GREAT CUSTOMER SERVICE!! NOT!!
Now fast forward to Friday October 20th. My mom was in contact with the movers since I have started a new job at my new home. They were in Colorado (move was to Arizona) and I could expect them next week some time. Wednesday the 25 we get news the truck broke down in Colorado and now we have to wait for a truck to pick up my belongings for the remainder of the delivery.
Oh yeah, forgot to mention they tell you they may take up to 21 business days and stress that timeframe. But now when you threaten them their time is coming up they point out the contract actually says 30 business days..
No one can keep their facts straight at this point because now 3 weeks later they are still in Colorado but they should be at my house FRIDAY NOVEMBER 10 after just telling me on the phone they would be here Sunday the 12. They finally arrive at my house November 11th arguing over anything and everything. They acted as though it was their first day on the job as my headboard falls out of the truck as the open the truck door. I later find out that they broke one of my posters in a glass frame. I figured this out by finding broken glass. They completely trashed my frame and never even brought me my poster back. Never mentioned that they broke it and probably tossed it on the side of the road.
When they arrived some of my things were wet and damaged because they were wet. Also found out they lost one of my boxes which contained my Red Nikon D3200 DSLR camera. When I called to inquire about it Costello began blaming me for not packaging items correctly and that I should have purchased extra insurance.
I would NOT recommend this company to anyone! They have HORRIBLE customer service. Their main focus is to make money, not happy customers. These are the worst people I have ever met! I hope they go out of business. I want to add this is a current experience! All dates are of 2017!!
This is no way to do business!
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