10 Oct 2024 · MoveAdvisor
1.0 out of 51.0
Unprofessional work, delayed delivery, damaged furniture, blaming customers, avoiding responsibility, right after I wrote about my experience they came to my store and wrote retaliatory false reviews, he even never been to my spa.need I say more? don't waste your time and money, go somewhere else
If I could give a negative rating, I absolutely would. I am extremely dissatisfied with this moving experience and strongly advise everyone not to use this company. You will being blamed there are things you don’t mention even you have answered all the question they asked over the phone , also end up paying far more than the quoted price in their ads because they move extremely slowly and are completely unprofessional. They don’t know how to move or handle furniture properly, and they deliberately drag out the process. It felt like they picked random people off the street to help, they arguing with each other, talking on the phones, and even damaged my cabinet and TV but refusing to take responsibility!
I do understand people always pay more depending the stuff but is it $500 more?? I do understand people not robot and need rest but do you really needs 2 people holding one chair and using elevation for it to up down the truck ??? If it weren’t for my family stepping in to help, the move would have taken the entire day. But even with my family helping , they can still wasted the time we saved to somewhere else.
I was not saying anything instead of paying the 800 and said bye ,I tried to let it go and not ruined my moving day.
But after i organized everything and find out the $4k tv is broken and try to contact to them ,they choose to ignore me at beginning , after 2 days , i text again and they tell me they are sure i have checked my tv within 24 hrs ,Everybody dose that and this is not their problem lol I don’t even mention my cabinet damage.
This was truly an awful, awful experience. Please hire a professional moving company, or at least this company should take a look at how your competitors operate and handle their work!
I am getting my lawyer step in for this .
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