5 Feb 2020 · MoveAdvisor
1.0 out of 51.0
I would like to highly discourage you from choosing this company to be your moving company. This is a company that will say what they need to, to make a sale, then do what they can to squeeze more money out of you.
They are..
-Distrustful (taking advantage of the fact that you need to get your items back to charge more fees)
-Rude
-Unreliable
-Negligent
And made my standard one-bedroom move more stressful than it needed to be.
**Still waiting on a company reply for my lost item**
At this point, it is laughable the experience that I had, but at the time it was infuriating. Fernando and Donna both assured me that my items would be delivered on the 10th. It was not until the 3rd time I called on the 10th that they told me my items were still at their warehouse location in Florida, which was also my pick-up location. They informed me that I would get a call a day before and then an hour before. It was not until a week later, on the 17th that my items were delivered. It was an enormous truck that had my belongings along with the belongings of strangers all shoved into the truck. When I was deciding on a moving company this is something Fernando assured me wouldn't happen. One of the many lies I was told for a sale. Because the truck they chose to deliver my items was so big they want to charge me an excess shuttle fee, even though there were no restrictions in my area for trucks.
From the very beginning, Aaron, the driver, was complaining, negative, and rude. He also was trying to pay movers that were moving another resident in the apartments to help him because he was sent by himself. He had me stand by the truck to make sure my things didn't get stolen. HA, how unprofessional. He tried to refuse to assemble my furniture because I refused to pay the long carry fee he was trying to add.
When I spoke to the manager, David, about a missing item I had he called me a liar. But told me that I would be getting a call Monday about the claim. I have sent multiple emails and have called over and over again and they still have not started a claim for my lost item.
There is so much more but this is long enough. In short, steer clear. Better Business Bureau should investigate.
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