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Recent reviews

L
11 Oct 2022 · MoveAdvisor
1.0 out of 51.0
This company was subcontracted by my daughter-in-law's primary movers, Allegiance Van Lines, to move her furniture and boxes from LA to Chicago. Not only did the furniture arrive more than 10 days late, they also lost her new $2,800 Casper Wave mattress, and have refused to replace it or reimburse her. And they overcharged her on weight and volume by at least 25 percent--50 percent if you count the mattress that never arrived. The most ironic thing is the name: Best Moving Van Lines. They should rename it: Worst Moving Van Lines. Read more at: https://www.mymovingreviews.com/write-a-review/step-1
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J
26 May 2022 · MoveAdvisor
1.0 out of 51.0
Like many others on here, I ended up with this company through a broker. Communication was very good all the way to the day of the move. On the day of the move the workers were great and hard working. They were not a part of the issue. I paid in cash(I've since learned, don't ever do this with a moving company). Like others, the price increased on the day of the move but not astronomically. I believe it was around $300. I was fine with this. After all my stuff was picked up, they gave a date of up to 4 weeks out for delivery. Again, I was fine with this due to the fact that I did not have an address yet. They stated that I would receive 1 month of free storage while I looked for a place. About 2 weeks later I had an address. I called as I was asked to and gave them the address and the earliest date of delivery(My mistake, don't do anything over the phone with these people). They asked me to put the earliest date in an email, which I did(it was the next day). They again told me that it would take up to 4 weeks, and I was ok with that since I had all my essentials. Fast forward 4 weeks and I had heard nothing(I gave them the benefit of the doubt and waited the whole time before calling). This was another mistake on my part. I called them and left a voicemail asking where my stuff was. I received a voicemail and a text later that day stating that everything was on a truck and should be there within a week. So I waited a week and heard nothing. Called again and they said they would get back to me. A day later they called and said that I would have to pay $500 in storage fees before they would ship my stuff(which means they had lied about shipping it in the first place). I asked why they never shipped my stuff. They lied and stated I never provided them an address(if that was true, then why did they lie and say they shipped my stuff?). There was a lot of back and forth with them and they continued to refuse to ship my stuff. I ended up contacting the original broker and explained the situation. I provided them all the proof I had: texts, emails, and voicemails. Thankfully, they agreed with me and used their position to get them to finally ship my stuff. Everything arrived over 2 months after it was supposed to. There was some slight damage to 2 book cases because they used packing tape directly on the varnished wood. Other than that, everything was ok. I would never use this company, and make sure to ask any broker what company they are placing you with. Never pay in cash, and only communicate in a way that can be documented.
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M
18 May 2022 · MoveAdvisor
1.0 out of 51.0
AVOID AT ALL COSTS! THEY LOST ALMOST ALL MY FURNITURE DURING THE MOVING! My move was subcontracted out to Best moving van lines who has incredibly poor reviews and this felt like a bait and switch. My quote managed to grow over on pickup and again on the delivery. My desired delivery date was not followed and they took 41 days do deliver my shipment. On the top of that they lost almost all the furniture or part of the furniture. After paying more than $3500 I dint get most of my items! And believe it or not, they don’t care. They just gave me a number to file a claim. The only think I can do now is to file a complaint with the AMSA, Better Business Bureau, FMCSA, DOL… but this does not change the fact that I had to pay $3500 to end up with no furniture.
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E
18 Mar 2022 · MoveAdvisor
1.0 out of 51.0
The only thing this company did right was to show up on the correct day. I should back up and say that I did not hire this company directly. My contract was with International Van Lines; IVL has a number one rating from Forbes magazine. Therefore, I did not intentionally choose BMVL and due to their F rating by the Better Business Bureau, I never would have chosen them. (I did not realize that I was dealing with a broker-that they would not be moving me directly.) They only used paper, NO bubblewrap for my “all-pack”. Therefore, I sustained a large amount of breakage. It would also seem as though they dropped my computer tower and other pieces of furniture based on the amount of damage. In addition, many items went “missing“ such as my daughter’s IKEA desktop, and an oil painting approximately 3‘ x 4‘. BMVL has been unresponsive and both IVL & BMVL have refused arbitration. My next step is to pursue small claims court. I deeply regret not purchasing replacement insurance. (My quote had already increased to $14,000 and I didn’t feel I could afford the replacement insurance of $1400 more.) I have filed a formal complaint with the Federal Motor Carrier Safety Administration. BMVL’s customer service is useless. They will tell you that they will get back to you but they never do. In addition, a piece of glass was delivered to me that is not mine. They never would tell me what to do with it. I hate to throw it away because it is a custom cut piece. Lastly, BMVL subcontracted with a third moving company called Arena Van Lines located in New Jersey to perform the delivery. They also have an F rating. That was also a terrible experience. Interestingly, when I reached out to AVL, they have no record of me! Lessons learned: #1: get an in person quote. (IVL lowballed me at first because they “didn’t understand” that I had a room full of packed by owner boxes and then raised the price $4000 more 3 days before pick up.) (The companies that did come out never got back to me with a price quote.) Lesson 2: Buy replacement insurance. Lesson 3: Make sure the company that I am paying will be doing the move and not subcontracting with a third-party company.
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M
7 Oct 2021 · MoveAdvisor
1.0 out of 51.0
How is this company still in business??? I will tell you how they use Broker company's with good reviews to do the smooth-talking, and then you get this company. If I knew that this company would be handling my move, I would have never used them in a million years. On pick up, they showed up 3 hours late. My pick-up time was supposed to be 3-5 pm. They showed up at quarter to 9. On arrival, I was told that the tariff was filled out improperly, and they had to call to get it adjusted from weight to something else. This was my first red flag. If it weren't for the fact that I had already put a large sum of money down, I would have just called it then. They get all my stuff out to the truck and tell me it will be almost a grand more than initially quoted and that I owed them over 900 right then and there in cash. I looked at the guy and told him that I had a cashier's check for the original amount and that I could write him a check for the remaining amount as it was now after 10 pm, and nowhere was open for me to run and get that kind of cash. Things to look out for that they will not tell you. the first available pick-up date is the date they start counting from for your delivery. SO if you need your stuff quickly don't use this company. You want an update, you need to call them and ask, and you need to keep calling because they will not contact you. I had to reach out almost every day to get them to give me anything, only to call back and be told that that was not correct. If you are making a long-distance move, don't do what I did. Check the U.S Department of Transportation Federal Motor Carrier Safety Website https://ai.fmcsa.dot.gov/hhg/search.asp? or even the California Movers & Storage Association website https://www.thecmsa.org/html/consumer/consumer.htm. I wish I had done this before moving. Also, know your rights when looking for a company. In my post-move research, I found out that a lot of these little companies are just scammers, and you can report them to the federal government. There are so many resources available, and it is so sad that these websites designed to help the people moving are berried, buy ads, and shady companies like this one.
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