2 Mar 2019 · MoveAdvisor
1.0 out of 51.0
Big Boy Movers based in Utah, but specifically the Vancouver, WA branch), was HORRIBLE, completely unprofessional, and very unresponsive. No equipment was given to the two people who were helping unload (no dollies (apparently that is an extra fee..), no back braces, no moving straps for heavy furniture.
The people who showed up looked like college kids that were just doing this for a summer job, and for one of them it was his first day/first job, so he wasn't trained nor did he know what he was really doing. The other person seemed to have some experience, but again, was not a professional mover at all! When they arrived, I seriously thought it was a joke. Like you two, are going to move my heavy stuff, without a dolly, moving straps, OR back braces?
It's been a series of unprofessional managers getting angry with me over the phone, for even suggesting that they provide their workers with a dolly for moving, as I guess moving staffers told the movers (if you can call them that) they wouldn't need one (I had 2 pods to unload..into an apartment.. so i'm not quite sure how it was communicated a dolly was not needed). On top of that, I was told (rudely) a dolly was an extra charge..
I've never heard such nonsense before in my life with a moving company.
I've had my dresser moved 4 times prior and it has always stayed protected until it was put into my bedroom in the apartment, and I've never had a problem.
Since they didn't have any assistance, AND after my recommendation of having them contact the company (Big Boy Movers) to provide extra staff to help them move it, since I knew these two people could not, they decided to move it anyway, and took all of my clothes out of the drawers to make it lighter. My clothes were basically put in garbage bags, and set on my floor, no organization what-so-ever. ALSO, they took all of the furniture padding and shrink wrap OFF before moving it, BUT kept the drawers in the dresser, which end up flying out and getting bumped against the concrete walls, and ground!
Again, I've had this dresser moved 4 times prior to this move, and NEVER have I ever had to take the clothes out of the drawers, or have the dresser unwrapped of it's protection before it has been placed in my apartment.
If you are using a company (e.g. UPACK) and need movers, do your research on your own, and hire a company on your own. Do NOT rely on Moving Staffers to provide decent moving companies for your move, or even think they would care if anything gets damaged.. that's how I ended up with multiple pieces of damaged furniture, and a lot more stress than ever needing during a move!
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