28 May 2021 · RemovalReviews
1.0 out of 51.0
Don’t hire Big Red Removals. They value their time more than they value yours.
BRR was storing my items in London, and in April 2021 I had requested they move these from London to Gloucester. They quoted an exorbitant rate for that move – £700 – with the argument that other removals people charging half as much are unreliable, arrive late and don’t do what they say they’ll do. In addition, BRR told me that they’d charge me £70 for every hour a less-expensive removals team is late for picking up my items from their storage facility.
BRR themselves ended up being 1.5 hours late in delivering my items to Gloucester – claiming they had trouble finding a parking space despite me telling their team ahead of time where to park (indeed they ended up parking on the street I had initially recommended). As anyone who has crossed the country for an important job interview will tell you, there are many ways to avoid being late when you’ve promised to be on time.
Interestingly the company’s manager who had quoted the £700 to me, and who was part of the group who delivered my stuff, didn’t introduce himself on the day ...
Later I sent BRR an invoice requesting £105 back for their late arrival, exactly what they would have charged a late competitor for wasting their time, and four weeks later I haven’t received anything.
BRR requested more money for a better service, but they didn’t deliver on their promises, didn’t consider my time important, and haven’t owned up to their mistake. Don’t hire them. I’d give them zero stars if I could.
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