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Recent reviews

C
20 Jul 2025 · RemovalReviews
1.0 out of 51.0
A very stressful business from start to finish with Bishops. I was given bad advice regarding the completion of the Tor, resulting in the failure to secure the necessary paperwork from Customs and Excise twice. Bishops allowed two days to load 33m2. In actual fact the crew of three loaded all my goods (I had not opted for their packing service) in just 3.5 hours. Whereas I was led to believe I had a direct move from A to B, my goods were unloaded twice, once in Holland and the second time in the UK, before being delivered to me. When I checked the labels on my goods after delivery, the destination was Woudenburg, Holland - not my home in Oxfordshire. From there my goods were shipped to the UK. My move had been subcontracted to Easy Shipping and also Schmidt. The crews that both collected and delivered my goods were excellent, I should have gone to Easy Shipping or Schmidt in the first place and probably saved a fortune. I was told by Bishops my shipment was delayed due to the van having broken down in Holland, whereas Holland was the destination on the paperwork. When I contacted Grant Bishop, allowing him time to explain why I had been so badly misled, before I posted a review, he became quite defensive and responded by saying ‘Sharon, (my contact at Bishops) has been doing the job for over 25 years and is incredibly experienced. He failed to adequately explain why I had been misinformed or apologise for the unnecessary stress I had been put under. All in all this was the worst move I've had in 30 years of expat life in Eastern Europe. This should have been the most straightforward of all my moves but sadly it wasn't. I most definitely wouldn't recommend Bishops for an international move. Carol Crowther
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H
21 Jun 2025 · RemovalReviews
2.0 out of 52.0
Communication was poor, the packing was shocking (leading to damages/breakages at the other end with items rolling around and mixed up) and there were delays with my items arriving (an overseas move).
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S
7 Apr 2024 · RemovalReviews
1.0 out of 51.0
We used Bishops Move, we were moving from UK to Spain. What a complete living nightmare from start to finish. We was told it would be no longer than 3 weeks door to door. However weeks later we were still waiting, the office in Crawley failed to respond to any of our emails and phone calls. Finally it arrived so many items damaged, it looked like everything had been thrown into their lorries, when we contacted them to try to claim on insurance and after countless emails and phone calls we got nowhere!! Please do not use this company!! moving house is stressful! But moving countries is even more so especially with this bunch of cowboys. DO NOT USE THIS COMPANY!
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S
26 Nov 2023 · RemovalReviews
1.0 out of 51.0
We used Bishops move back in June!, we were moving from Spain to Cyprus. What a complete living nightmare from start to finish. We was told it would be no longer than 3 weeks door to door. However 13 weeks later we were still waiting, the office in Gibraltar failed to respond to any of our emails and phone calls. My wife was stressed more than when we had our first child! For 13 weeks we had no furniture ( bed sofa etc) and ended up renting an apartment which cost us over €4000. Finally it arrived and we had damage to furniture a €3,700 Tempur mattress and legs missing to the bed. We paid over €600 in insurance but after countless emails and phone calls we got nowhere!! Please do not use this company!! moving house is stressful! But moving countries is even more so especially with this bunch of cowboys. A special shout out to Kim and Steve who were absolutely useless!! Steve never answered your calls and Kim was just very Rude! It’s taken me a long time to write this review purely because they wound us both up so much!. DO NOT USE THIS COMPANY!
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A
5 Dec 2022 · RemovalReviews
1.0 out of 51.0
Do Not Use. I asked for a quote for a full packing service and removal. I itemised every item of furniture to be moved from their checklist (and added some that didn’t appear on their list). I was asked to estimate how many boxes of packing needed. I estimated 60. To cut a long story short the team moved most of our furniture but not all, and 12 boxes, leaving 53 behind. The customer service trying to deal with this has been some of the worst I have ever experienced. I have been told that the reason so much wasn’t moved was because of the volume of items, something I was not asked to estimate. I estimated 60 boxes of contents and we ended up with 65 (within their 15% tolerance). I dealt with 4 people in the run up to our move, I had to chase our quote. The responses to emails are rude and pointedly placing blame on me for something that they themselves have said they never asked me to estimate. I will never move again using Bishops.
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