Write a review for Black Bear Moving & Storage

Posted text is Haulest-owned and dated. It does not change the licensed rows already on the thread. We do not accept photos yet. Read the terms.

Recent reviews

J
7 Oct 2020 · MoveAdvisor
1.0 out of 51.0
Should have read the reviews before hand and used a national company. These people are straight up liars and try to take you for as much money as possible. Do not trust their quote unless you double it in your head, then add extras for which they make up crap. Worst company of any industry I've ever dealt with.
Read more
D
29 Aug 2020 · MoveAdvisor
1.0 out of 51.0
Do not use this moving company. If you do you will likely be unhappy with the charges and the condition of your belongings once completed. The “insurance” offered for moves is in fact not insurance. I was offered $30 for significant losses. Bull S.
Read more
R
20 Aug 2020 · MoveAdvisor
1.0 out of 51.0
Absolutely the worst moving experience. The quote that we initially received ended up being double what we were quoted. A gentleman named Elias picked up our items and was very professional. He told my wife that we would have our things in 10 days and even wrote it on the document that he gave to my wife. It is now one month later and we still haven't received our things and there hasn't been any communication on Black Bear's part. We have been calling on a regular basis and half the time we get passed from one person to another. One person my wife spoke to said that she couldn't find us in the system even though my wife had the job number. Yesterday we couldn't get anyone to answer the phone. Today I was told that we were calling the wrong number and was given a different number to call even though the number we were calling was on the contract. I now have four different phone numbers for them. Once I finally spoke to someone at the new number I was told our things were going to be loaded this weekend. They have been sitting in a warehouse in Sacramento for the past month which was not communicated to us during the entire bidding process or when they picked up our things. We even asked for a few more days before they picked up and were told that they had to pick our items up to stay on schedule. I don't know what their schedule was, but it was definitely not anything pressing. I would not recommend this company to anyone. If I ran my business like they run their business I would be out of business in a matter of months.
Read more
T
18 Aug 2020 · MoveAdvisor
1.0 out of 51.0
Will just share the facts: my mother who was recently widowed is moving out of state. She was quoted over the phone 2600. Black bear were late without any notification by 4 hours(missing her grand daughters confirmation) When they arrived late without any reason other than traffic, they immediately "eyeballed" her stuff and said this is much more than we thought..and immediately tripled the price. When I showed up the man in charge could not explain the system or calculator he utilized to triple the price other than it's a lot. They brought a truck that was undersized and said they would Come back Saturday and wrote in the contract that Saturday they promise. Then dispatch called on Friday evening, and said unfortunately they were very busy and could not come on the time Saturday in the contract and agreed to Sunday morning. They did not show up until Sunday afternoon with again the excuse of "traffic"..fascinating the amount of traffic that occurs on a Sunday afternoon. Once again they complained about all the stuff, and once finished loading stated they would be giving a discount due to lack of communication. But then proceeded to nickle and dime my mother and the price went from $2600 to 11k+. Then proceeded to stand over her and ask to write a positive yelp review.. my mother told them that would be done upon arrival of her property. We drove across country which took about 3 1/2 days. My mother called the moving company to which dispatch claimed it was loaded up on a truck and ready to be Moved. My mother told them she would be arriving on the 8th. They said it would be there shortly after. After the 10th my Mother phoned and she was told that since she quoted the 8th they have 10 days from her quote to deliver the stuff and just apologized offering no discount or follow through. Today is the 18th and so far every time my mother has contacted them she has been told it is in transit, and/or they cannot contact the driver. So my mother has been sitting in an empty house out of state, with a blow up mattress since the 7th. Today, is the 10th day and suddenly no one is available to speak with her and no one seems to make it a priority. So far they have pulled a bait and switch, and violated their contract numerous times. Since no one is available to speak with her, and they cannot contact their driver, they appear to be highly disorganized and not able to guarantee anything they stand by. I do not recommend them at all to anyone and it is a shame that we may have to take it to the next level to get her stuff delivered.
Read more
J
17 Aug 2020 · MoveAdvisor
1.0 out of 51.0
If I could do it all over again, I would do it myself, with one hand, one gout affected leg, and the worlds worst hangover. Working with Black Bear has been by far the worst moving experience of my life. They should be in jail Black Bear was the moving company that was contracted through Trinity Moving and Storage (A broker that gives about half a shit about you once they've gotten their money.) I got an arrival estimate from the broker, Black Bear movers called and said.."Thats them, they have no idea and they're not the mover." Needless to say, We expected the movers between 10 AM and 2 PM, they arrived at 5 PM. Upon arrival, it was determined that we were over our estimated allotment and that we had some items that needed to be "Crated" To be clear, crating apparently means: Wrapped in paper and cellophane. We paid 300.00 extra dollars for paper and cellophane. We also paid an extra $500 for the space allocation..all in all, 800 more than the estimate. I've been told this is common, so I just went with the flow. We also learned after that the countdown to when their timer starts, isn't the pick up date, its the first available delivery date. We chose the 16th of July. This lack of understanding and clarity caused some challenges, but again..we went with it. This lack of understanding was my fault, I own that.. This is where the good part starts. On Sunday, July 26th, our home goods were supposedly in New York having just completed a job in Ohio, we were told by the Customer Service team that we could probably expect our stuff on Tuesday the 28th. That never happened. I was then told by the Customer Service team at Black Bear that it would most likely be Thursday the 30th. That never happened. I was then told that I could expect my stuff on Sunday August 2nd. That never happened. I was then told I could expect my stuff on Tuesday August 4th. We got a call from the driver on Monday night on the 3rd. The driver stated that we'd have our stuff around noon on Tuesday. Keep in mind, Tuesday the 4th was my sons birthday but we needed our stuff and were ok with the date. We waited..and we waited, we called and we waited..then we waited some more. Absolutely ruined my sons birthday..Crazy thing though, we didn't get our stuff.. THEN..on Tuesday night around 6 PM, we get a call from ANOTHER driver who stated he just got this truckload (This is important, remember the timing) ..and that he would be at our house on Wednesday at 8 AM, first load of the day..GUARANTEED..The driver stated that they were going to stay the night locally and would be at our house first thing in the morning..Guess what?..Nope. Turns out that the truck was stuck in Maryland with an issue. So now I've gotten 3 delivery dates from Black Bear and 2 More phone calls from drivers..all lies. Fast forward to 830PM at night on the 5th of August. The truck shows up at our house, no phone call, no warning. There is no lift gate, there is no segregation between our home goods and some other poor family. (At one point, the movers tried to offload another family's TV to us, we said "Thats no ours" and they put it back. We were told by these two movers that they packed our stuff, in the rain, two nights ago which I find odd (Remember earlier?.. Driver stated he just got our stuff on Monday night?) Lets get to the state of our homegoods: EVERY SINGLE BOX WAS DAMAGED IN SOME WAY PLASTIC TOTES WERE SMASHED. LIDS CAVED IN, SIDES BLOWN OUT OUR 65 INCH SAMSUNG TV WAS DESTROYED, THE BOX SOAKING WET AND RAVAGED. IT LOOKED LIKE IT HAD BEEN USED AS A PUNCHING BAG WE STARTED THE MOVE WITH A FULL SERVING SET OF DISHES, WRAPPED IN BUBBLE WRAP. OF THE 8 LARGE PLATES, 3 SURVIVED. GLASSES SMASHED, BAKING PANS BENT AND SMASHED. BOXES OF CLOTHING, EXPENSIVE LEATHER SHOES (Johnston and Murphy), DRESS SHIRTS AND SPORT COATS..SOAKING WET WE'RE ALSO MISSING SIGNIFICANT ITEMS. 1.) Our dining room set is MISSING A CHAIR 2.) Our garage items are missing (Shovels, rakes, fertilizer spreader) 3.) A box with all of our utensils and miscellaneous other items are missing. 4.) MY SONS ELECTRIC SCOOTER. THEY STOLE FROM A CHILD! If this damage were done in your home, you'd be able to call the police and have these criminals arrested. They treat your home goods like garbage and then lie to you about where your garbage is and when you can expect to receive it. We work hard for our money and in turn, our possessions. We have accumulated these items over a long period of time, only to have them treated like trash by the movers. My wife and I feel violated. It was like having your home broken into and trashed..except we paid someone (+6000.00) to do it.. As of this moment, I have not yet filed my claim with Black Bear as we are still finding broken and missing things.. I am sure that this review will work against me, I don't care.. In summation: Don't make the mistake we did. IMGUR: imgur.com/a/QnQB9Or.
Read more

Back to Black Bear Moving & Storage

Haulest is a research desk and quote line operated by Panaweb LLC. We are not a carrier.

Call +1 (866) 961-9682