9 Apr 2013 · RemovalReviews
1.0 out of 51.0
We had a good first experience with BTR as the delivery agent of our household goods shipment from the US in May 2011, but they were a nightmare on a local move in December 2012.
The crew was disrespectful, and management was inconsiderate. The insurance/coverage for goods was not explained, was confusing, and ultimately, a big issue for us when the crew damaged several items during the move. Their office staff didn't seem to have the first clue.
After the move, BTR and their insurers refused to acknowledge our damage claim for a broken light and several items at first. Then they said it was late and couldn't be considered. When I pointed out that I had met their requirements for an extension, they told me I hadn't submitted the claim within 30 days and that I had not sent pictures. (This was the first I had heard of both "requirements",) It was clear they simply wanted to avoid paying my claims - and to think, I paid more than 200 for "insurance" over and above my local move cost of nearly 2,000.
The crew stayed in the truck overnight, but not before a night out and using our showers beforehand. They overslept their alarms in the truck and we had to wake them up by beating on the truck at 0930. They stopped working at 1600, with the job incomplete.
I couldn't discourage anyone more from using BTR. Unprofessional, unethical, unseemly. Your belongings and money won't be safe. Choose anyone else. One great example where you do not get what you paid for.
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