11 Dec 2019 · MoveAdvisor
1.0 out of 51.0
I would give negative stars if I could
So many items were damaged (they also packed the house) glass broken, furniture chipped (not just scratched) and wooden furniture broken ..
4 hours late Arriving for moving out. Rude, careless and intimidating crew. Not there until the afternoon, but mad I did not buy them lunch. They actually ‘went on strike’ and sat in the truck for over an hour, did not protect my hardwood floors and damaged them, and even though they don’t move plants..I’m searching and searching for my grandmothers rabbits foot fern - I ask if they have seen it, they will not let me see on the truck - wouldn’t you know I got it when delivered - dead.
My items were in storage for months-and were not in climate control storage as the representative promised
4+ hours late on delivery
Not having a working truck on move out and late filing for a permit on the way to deliver
I have been trying to file and settle now for over SIX MONTHS. They are claiming the items were already damaged. They don’t want to pay for fixing my washing machine which arrived broken - am I supposed to wait 6+ months to do my laundry?
They did not even try to address damages until AFTER I filed a BBB report.
I’m still dealing with the damages. An ‘inspector’ was sent out, but Bulldog wants my deductible BEFORE I see what the report says, what they will fix and how long it might take. The inspector has not answered my question about whether he has insurance or not. It’s been over 45 days since he was here, and not only am I having the above issues, but cannot get an appointment scheduled.
Smaller items damaged, such as a box of teams of paper, they are refusing to consider and will not add to cover off my deductible. And, how do you dent a heavy box of paper?
My damaged items are due to careless packing: not using quilts on furniture, not wrapping/protecting fragile items properly, cramming the truck so full that boxes with solid pieces of styrofoam surrounding items were crushed, packing another person’s items in the truck caused the team to almost not be able to find my leather couch cushions .. I have missing hats and scarves that have still not been found and I get ‘well we don’t have a way to value those’. The salesperson assured me other people’s items would not be on the same truck.
Other damaged items keep getting labeled ‘extraordinary items’ so they don’t have to fix or pay for them. Or, they say ‘we marked that scratched’ ok, but did it have 1, 5 or 10 scratches, it doesn’t say it was chipped and it has lots of scratches.
This continues to be a very painful experience, and I hope that soon my items will be addressed properly.
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