28 Apr 2018 · MoveAdvisor
1.0 out of 51.0
I am absolutely dumbfounded at the completely negligent and unprofessional behavior of this company. Six years ago I hired Burrows to move a baby grand piano into my daughter's apartment.They did a fantastic job for us so I called and hired them again to move it out. I got a call two days before the move from a different person and he said I was given the wrong quote. The original quote was $580. The new person said it would be $800. I didn't get angry. All I said is that I was disappointed to get this information less than 2 days before the move because it's significantly more money than what I was expecting. He got angry with me, wouldn't let me even ask anymore questions, accused me of being an angry customer and said I should get someone else to do the move. I said that wasn't an option for us. My daughter moves out to NY City tomorrow and the piano has to be out of the apartment. He finally said he would have the original gal call me back. Got a call from the gal who gave me the original quote and I asked if they would at least split the difference with me since it was their mistake. Today they never showed up to do the move. An hour after they were supposed to be there I got a text from the gal who quoted me saying her crew chief called in sick and she needed to figure something else out for us. I called dispatch and they said we were taken off the schedule. 5 hours later, I still haven't received any communication from the company. So, I called the guy who told me I was given the wrong quote. As soon as he figured out it was me, he hung up on me! What kind of a company allows this kind of behavior? Really? I would love to know just what I did to offend them to the point they are willing to be so completely rude and unprofessional. Please spread the word and tell everyone you know not to use this company. This is so very sad.
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