27 Aug 2026 · MoveAdvisor
1.0 out of 51.0
DO NOT RECOMMEND. I had used this company on April 16, 2026, to move from Poway to Del Mar. The two movers were hard workers at the time, even though the manager was difficult. Because of those movers, I hired them again on August 25, 2026, for a move from Del Mar to Solana Beach. This second experience was an absolute nightmare.
Property Damage & Aggressive Conduct: Two hours into the move, I noticed a fresh 10-inch scratch on a wall that had been freshly painted just 4 months prior. When I pointed it out, the mover aggressively denied it, raised his voice, and screamed at me in my own home. When I sent photos of the damage to their office right away, management completely ignored me to avoid taking responsibility.
Surprise Charges & Shady Pricing: At the end of the move, the bill came out to over $1,350. On top of the agreed $109/hr rate total 8:15, truck fee $75, and materials $50, they tried to add an undisclosed "overweight fee" for my massage chair that was never mentioned during booking.
Extortion Tactics: The mover then tried to negotiate, claiming he would drop the bogus massage chair fee only if I tipped them 20%. He showed me a quick total of $1,040 on his phone screen and refused to send me a digital invoice to review before I paid. I ended up paying $1,250 in cash just to get them to leave, expecting my initial $100 deposit to be refunded later.
Zero Customer Service: When I texted the sales manager, Mike, asking about my $100 deposit refund, he was argumentative, rude, and unhelpful.
This company uses hidden fees, refuses to take accountability for property damage, and treats clients with complete disrespect. Save yourself the stress—do not use them!
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