25 Mar 2024 · MoveAdvisor
1.0 out of 51.0
I rarely leave reviews and when I do, they are mostly positive. In this case, I am writing this review to hopefully save others from the frustration, hassle and additional money expenditures that I have to endure as a result of choosing Carmack. I highly suggest that you do not hire Carmack as they are not ethical, at least in my case. I used Carmack for an Interstate Move in September 2023. Unfortunately, they damaged my Samsung refrigerator by denting the front drawers in multiple locations and when we plugged it back in, the front electronic panel display was also damaged as it did not display the temperature numbers correctly. They LEDs where just randomly blinking and not even displaying the digits associated with the temperature. The panel was obviously "crushed" during the move as it was in perfect operating condition before Carmack moved it. It is important to note that we were instructed to disconnect everything prior to the crew arriving for the move. Upon submission of my claim for the damage under a full replacement value policy that I had purchased for $1079, Carmack's response after 126 days (my claim was submitted on time) was that the Mechanical Condition was Unknown, and the claim was denied. The dents to the front of the unit where not even addressed in their denial and that damage was not noted on their inspection form prior to the movement of the item. To replace the refrigerator with a like unit is approximately $3000. So, the insurance was essentially useless (they did cover individual glass items out of a set, but now we don't have complete sets). I will give them the benefit of the doubt on those items and after that adjustment, I am out of my pocket approximately $3700 as a result of this experience with Carmack. In total, that equates to an additional 16% added to the cost of the move. Frankly, it is not about the money, this company does not stand by their contractual obligations and I intent to pursue this in VA small claims court as I am making no progress trying to resolve this situation amicably directly with Carmack. I hope this review helps you make a better decision than I did by hiring Carmack.
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