6 Jul 2017 · MoveAdvisor
1.0 out of 51.0
We contracted this company for a local move taking place in November, 2016.
The driver was miserable to deal with. He got the truck stuck in a ditch. Meanwhile the crew was standing around wasting valuable time.
This driver lied to us about broken items. They broke the ears off a hand carved bear and would not admit to it, until everything else was off the truck and we are tired.
Also, he put a cabinet with glass in the belly of the truck, where they generally store their tools. They broke it, and tried to tell us it was delivered. Next day, when I noticed it missing, I called the company, and was told that the item and 2 other items were still on the truck and would be delivered within 10 days. On November 26th, the driver, Matt, called and I asked him about that cabinet. He coldly replied, IT BROKE APART AND WE THREW IT AWAY. I was angry. Then he hung up on me, and came by and threw the other 2 items on the driveway and drove away. We had to collect those items ourselves. When he called me, that day, I asked him why did you lie to me, why did you throw the cabinet away, why did you hang up on me and why did you throw my 2 other items on the lawn.
He replied, YOU SHOULD CHECK YOURSELF INTO A MENTAL HOSPITAL. YOU ARE CRAZY!
This is fine way to treat a customer who paid almost $5,000 for a move!
I complained to the the General Manager, Mike Morin and to the owner, Ray Lynch. Both men were miserable to deal with and had no sympathy whatsoever.
I had to file a claim, which they sent to the insurance company.
We lost $500 of the claim amount due to the deductible. The owner, Ray Lynch and Mike Morin failed to return any further phone calls.
In addition to all this, during the move itself, the crew urinating in our bushes, and stole items from our refrigerator.
We should have checked them out before hiring them. I suggest to anyone reading this, that they should check out any moving company they hire.
I don't want what happened to us to happen to anyone else out there. This is why I am writing up this truthful review.
Signed,
Two Senior Citizens Scorned.
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