6 Dec 2025 · MoveAdvisor
1.0 out of 51.0
I've moved many, many times, mostly across states, and Centurion was the worst moving company I've ever hired. At first, they seemed very professional. But my first clue should have been that the quote was too high - they were charging me for two trucks, which was ridiculous. I was moving from a two-bedroom apartment to a two-bedroom apartment. One truck would have been sufficient and always had been with other movers in the past. The day of the move was a horrible experience. The crew that was hired to pack and move me was 6 hours late (they were supposed to be at my apartment at 8:00 a.m. and they got there at 2:00 p.m.). They literally threw my apartment into boxes in the most haphazard and horrific way. They didn't come with wardrobe boxes so they took my clothes off the hangers and just threw them into boxes on the floor. I was in shock. My artwork was damaged, lamps were broken, furniture was nicked and scratched, shelves were cracked, even my box spring was ripped. They got to my new apartment as the loading docks were closing, so they had no time to unload. The owner, Radu, said that they would keep my things overnight in a secure location and unload the next day. So I slept on the floor of my new apartment. I called the next day to find out when they would be coming, and I was told that they couldn't come that day because they had another job. Again I was in shock that they could leave me in a new apartment with none of my belongings. So again I slept on the floor of my apartment. In the end, I waited 2 days for them to finally deliver my belongings to my new apartment. I had to take additional time off from work, and when I went back to do a final walk-through of my old apartment, they had left all the drawers in my kitchen full silverware, appliances, and other kitchen items. They never emptied the kitchen drawers! The final bill was higher than the quote because of the "extra time," which of course I argued since the extra time had been caused by their initial lateness and overall incompetence. In the end, the joke was on me. I became very sick after my move so it took me months to unpack. As I started to go through my dresser and armoire, I discovered that my mother's jewelry box, which had been wrapped and hidden in the back of my armoire, was gone. I was devastated. She had passed away before my move, and there were many valuable and sentimental items from both her and my grandmother in that box. Then I went looking for my own jewelry box, which had been wrapped and hidden in my dresser. The box was still there, but when I opened it, I was mortified to find that it had been emptied. So I guess the "secure location" wasn't so secure after all, and the people who moved me had plenty of opportunity to go through my things and help themselves. What makes this painful is that I was very kind to the movers and gave them furniture and a vacuum and other things that I had intended to give to Goodwill but wound up giving to the movers because they said they could use them. So they did not leave with an empty truck. They left with a truck full of items for their families... and yet they stole from me. I just don't understand it. I was good to them, I bought them lunch everyday, I tipped them well each night. I don't know who was responsible for the theft, and I'm not necessarily blaming Centurion. I believe the theft to be the act of some bad players who were hired by Centurion, but I don't think Centurion meant for that to happen. Still, the move was a nightmare, which took too long, resulting in unequivocal loss to me. I try to forgive, but I cannot seem to forgot.
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