14 Apr 2016 · MoveAdvisor
1.0 out of 51.0
BEWARE - PLEASE PLEASE READ, DO NOT USE THIS COMPANY!! We hired 2 movers for a move within our building. Everything seemed fine enough during the move. We assisted them when we could, offered waters several times, and gave them both a generous tip. After they left, I was missing numerous valuables from my nightstand, while the other lesser value items were still left in tact. My wedding ring, wallet, iPad, and an envelope with photos (that could have easily been mistaken as cash) were gone. The iPad box, which was in a different location, was even missing. We looked through our entire apartment 4-5 times that night and found nothing. When we notified the company of this, they brushed it off as us misplacing the items from a stressful move. We searched our apartment again the entire next day, and days to follow, still nothing. We reached out one more time and they became very defensive. They did not address our problem and proceeded to tell us how great their reviews and referrals were. I was shocked by their lack of any apology, concern, or accountability. They offered no help, assistance, and didn't seem to care. Our emails to them were very professional, polite, and in no way rude. Their response was that 'until a lie detector proved otherwise,' they stand by what their movers told them. I thought that was a very unusual thing to say out of the blue. I cannot stress enough to stay away from this place. My hope is that this review will help everyone avoid an experience like this.
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