1 Aug 2017 · MoveAdvisor
1.0 out of 51.0
DO NOT USE THIS COMPANY. Terrible experience, little to no follow up and NO accountability. You get what you pay for, which overall was a bad moving experience and no accountability after the fact. It took 3 movers 3.5 hours to wrap and load only furniture into the truck. They were moving very slow throughout the wrapping and loading process, there even times when two of the guys seemed to be standing around or watching one guy shrink wrap furniture. Once the movers thought they had everything loaded they decided to close the truck and get ready to leave the house. My husband stopped them and asked them why they didn't take some of the other items and in which they told him that I told them they didn't have to move those things, which was not the case. Since they were so slow moving my husband didn't want to ask them to go back in the house to get the other items because he didn't want to wait around for them any longer to finish loading the truck. My husband confirmed with them before they left that they had the correct address and they did not. Once the movers arrived to our new house we walked through and I told them where we wanted the furniture setup. They insisted that our one bed frame would not fit upstairs without even trying, at this point we were so frustrated that we told them we would do it ourselves, which my husband was able to do by himself. There was also a scratch on our wood floor from them pushing the couches across them. Additionally they left a bunch of empty tape rolls and shrink wrap rolls all over the house we moved out of. I reached out to Chester County Movers about all these issues and nothing was done. They reviewed my claim for the scratch in the floor, but I was told the movers pointed it out to me and I signed a document indicating that I was aware the scratch was preexisting, which it was not. I have reached out twice by email to ask for a copy of the document I signed and I called, I still have not received a copy.
Read more