11 Jul 2018 · MoveAdvisor
1.0 out of 51.0
Movers arrived in time. They spoke little English which made it difficult to understand.The move running smoothly until they reached Goshen,NY. After unloading my things into the house my cousin checked truck for items left behind,there were none. Once I got to Goshen I noticed two pieces missing, a heavy canvas bag carrying pot Lids and a large dresser Mirror. My theory,the canvas bag fell on to the Mirror and if that didn't happen were is the mirror? I gave the movers a generous tip and when they arrived to Goshen my daughter provided Pizza and cool drinks for them AND another tip. The Movers neglected to mention the incident to us. I feel betrayed by this company. They are not professionals, they were sneaky, deceitful and not worthy of work given to them. I called Brad at Empire Movers and explained the situation and he assured me a call back once he addressed the movers for an explanation. After a week of not hearing from Brad it was clear this company were not going to take responsibility for this.
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