14 Jan 2018 · MoveAdvisor
1.0 out of 51.0
Ditto the negative star comment of another customer. My husband and I are both AD military and we moved overseas for the first time. This company lost the majority of our household goods, which included most of our "high value items," such as Waterford Crystal, Lenox China, fine silver silverware set, family heirlooms, electronics, and high quality kitchen items like KitchenAid mixer. The value of the "misplaced" goods was between $50,000-60,000. The company will only pay out $5,000. It has been months and this company cannot even communicate to us "where" in the process our goods were "lost" or "stolen." From our email and phone communications with the "claims specialist" it seems as if there is little or no investigation into the location of our goods. Plus, we found out they didn't even package our goods appropriately. The movers gave a lame excuse of not being able to "crate" our goods on site due to the amount of goods and the smaller size of the trucks. As first time overseas movers we trusted that the movers were giving us accurate information but now it seems like this might have been part of a scam. I can hardly fathom that fellow Americans would steal from military service members. We sacrifice so much as individuals and a family and you were paid to do a job that you did not complete appropriately. My husband and I are not allowed to be "incompetent" in our jobs..the lives of others depend on it. Yet, it seems like this company used the opportunity for the perfect "scam" to get "high value" items and only have to pay a "fraction" of the price for them. This is truly fraud and thief. I pray ya'll lose future business and that you lose your military contract! The American people deserve better!
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