29 Jun 2019 · MoveAdvisor
1.0 out of 51.0
• We contracted with Colorado Moving Company to move our two bedroom apartment on Friday, June 28th. They informed us that they would be there between 8:30 and 9:00AM that day.
• On Thursday, June 27th at 4:17PM we received a text saying that they would now be there between 9:30AM and 1:00PM the next day.
• We were prepared and waiting. They did not show. At 2:18PM (one hour after their outside estimate of arrival) we texted to find out when they were coming. We were told then that they would arrive around 3:00PM
• The movers finally arrived after 5:00PM, a full 8 hours past their earliest arrival estimate.
• These poor young men had been working for 10 hours at that point. They were exhausted and hungry. And we discovered very shortly that the truck they brought was more than two times too small.
• They filled the truck up and we had to make a trip to unload it. The owner wanted to charge us an additional trip charge because their truck was too small to take all our things in one load! The first load was unloaded, and we finally headed back to load again after 8:00PM
• At this point these young men were so tired! The second load was finally ready to go around 10:30PM. The only problem was that they were nowhere close to being finished. There was at least one more load sitting in the apartment!
• The second load was unloaded in a haphazard hurried fashion. At this point it was after midnight. These poor young had been working for over 17 hours. One broke his glasses when hit in the face by a piece of furniture. One injured his shoulder lifting the couch. We were so grateful for their hard work and dedication to getting done what they could.
• We made arrangements for them to come back the following day to complete the move and the movers went to their vehicle. Moments later we get a fraud alert telling us that Colorado Moving Company had tried to charge $679.00 on our credit card. The owner had tried to charge the amount twice as well. We had not agreed to the price nor authorized the charge….especially after midnight when the job was not completed yet!
• At that point on of the young men came to the door with his boss on the phone. We tried another card which was rejected as a fraudulent charge. We discussed with the owner our disappointment in the results of the move and that we would make a partial payment by check. We agreed that we would pay the rest the next day upon completion. A check was written and the young man took it with the agreement that they would return the next day. In the meantime, unbeknownst to us until our bank contacted us, the owner of the company tried to charge the second card twice for the lower amount …even though he had check in hand!!
• The following day Colorado Moving Company was supposed to call us sometime after noon to come complete the move. They never called. We ended up moving the rest of our belongings ourselves in multiple trips. I WOULD NEVER RECOMMEND USING COMPANY THIS TO ANYONE. This was one of the worst experiences we’ve ever had with a service company…and I am sure one of the worst for their poor employees.
Read more