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Recent reviews

M
25 Aug 2021 · MoveAdvisor
1.0 out of 51.0
Feels like our family's belongings, which are costing a small fortune to move, are being held hostage. Truck was packed for move from St Louis on Monday 8/9. We were given estimated delivery window (in Boston) of 8/13-8/21. No delivery yet (as of 8/25) and all they can tell us is "there's no driver available." Cord is an agent of North American Van Lines, whose customer service representatives have been rude and unhelpful. Not sure when we'll see our belongings. Would give negative stars if we could. Would be willing to adjust this review if Cord or NAVL made amends immediately and gave a reasonable and accurate estimate of delivery date w/in next 24 hours! Otherwise, steer clear of Cord & NAVL!
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U
11 Jul 2015 · MoveAdvisor
1.0 out of 51.0
I contacted Cord based on the BBB review. I got a quote from customer service who failed to indicate the 4 hour minimum. They just quoted an hourly price. They said someone had to come out during business hours to give a formal quote. I set up an appointment and no one showed up. No phone call was made to cancel the appointment. I contacted customer service to see why. They couldn't give me a reason. They never tried to correct or compensate for the time I had to take off work.
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