17 Jun 2023 · MoveAdvisor
1.0 out of 51.0
Actually, it is very difficult to write a review of CR7 Moving because the service was so unbelievably horrible, and the furniture damage and financial loss were so extensive, it is not easy to express. Aftwr more than one year after my cross-country move from Brooklyn, NY to Los, Angeles, CA, I still look at the tremendous damage that CR7 caused to my furniture: a newly purchased platform bed, dining room set, and sofa bed, and several bookshelves that were in perfect physical condition until in the hands of CR7.
First, CR7 and whichever moving broker who sends them to do your move, will certainly take advantage of you by doubling the price of the estimate. Estimates should be close to the original price quoted, not 100% more on the day of the move. It's certainly a financial kick-back scheme, of which I'm sure that CR7 would deny, but it is. CR7 takes advantage of the circumstance that you have agreed to relinquish your apartment or sell your home; therefore, you have to move and have no choice but to pay. When I look at things in retrospect, I would have been better-off by remaining in place and suffering the consequences of not moving, instead of incurring the massive financial loss and damage to my furniture. I just did not know how horrible CR7's moving service would be.
In fact, the movers were inexperienced and novices at packing, disassembling, and reassembling furniture and personal items. It seemed as if the movers were just given a moving job without any training or experience. ALL of my furniture was poorly disassembled and poorly packed with little to no padding, leading to severe damage to newly purchased furniture. Also, during the move-out day, the movers caused damage to my building's elevator, and instead of informing me, disposed of broken parts of the elevator in my apartment building's trash. CR7 ignored the issue when addressed to them by phone or email.
Additional, my clothes, particularly business attire, jackets and coats, were thrown into what was supposed to be garment boxes in which I paid for. To make matters worse, their staff searched through the boxes at some point and stole expensive clothes.
One would think that for the excessive amount CR7 charges for storage, that your items would be well taken care of. It was not. It took several months for me to receive all of my items, and some were never delivered or were finally delivered with missing parts. When I received my belongings, it looked as if it had been through a storm. Neatly packed items in brand new boxes looked a total mess and were filled with broken items. Absolutely unacceptable and unbelievable!
Of course, CR7 would state that it offers insurance but the insurance does not nearly cover damages, missing items and stolen clothes in the least when coverage is based solely on the weight of items. Full coverage was not even discussed or offered simply because CR7 doesn't want to be obligated to pay it. Still, the main purpose of hiring a mover is not to have to file insurance claims for your items, it is to have your items delivered in the best possible condition, or for them to reach its intended destination and not be lost without any reasonable explanation as to what happened to them. CR7 failed miserably. DO NOT USE THIS COMPANY. YOU WILL REGRET IT. I STILL REGRET IT. ONE OF THE ABSOLUTE WORST EXPERIENCES EVER AND A HUGE FINANCIAL LOSS FOR ME!
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