9 Apr 2020 · MoveAdvisor
1.0 out of 51.0
I apologize for the long review in advance, but it’s well warranted. To those who are planning a move with Crescent Movers, I would like to give fair warning to anyone considering hiring their services. Our family has used their company a number of times in the past and so we were fairly confident in the services that they provided. Prior to our latest move, we had also referred their company to other family and friends, in which we have now come to regret.
We had commissioned their services earlier this year on February 26th, 2020 with a move that was within the same township. During the move, a number of items were damaged. Among these items was a brand new 55 in’ Samsung TV valued at $400 that was purchased only 5 months prior to our move. Other items that were damaged were smaller items including picture frames, glass mugs and Yankee Glass Candles that are retailed at a value of $30 themselves. These smaller items were divided between two boxes, clearly labeled FRAGILE, in which were either mishandled within the truck and dropped in the street. The head mover, Luis, stated to us that he did drop one of the boxes in the street that was labeled fragile. Never did he mention that items fell out of the box onto the street. When the snow had cleared the following day, evidence of broken glass were strewn about the pavement in front of our house.
Of the approximately $450 worth of damaged possessions, we have not received a single penny in recompense, even after the fact that one of their team members openly admitted that the fragile contents of the labeled boxes were damaged up on his fault of dropping them in the street.
To this day, we are also missing wooden shelves that go to a hutch that we had also purchased 5 months prior to our move. Since the move, we have made several phone calls, as well as multiple sent emails, all of which have been ignored. After repeated efforts, we finally got in touch with a member of the company named Jimmy, in which we were issued an apology and were told to provide them with the brand and model # of our TV. We were then told that we would be sent a replacement once the company had researched various retailers for the best price. The issue of our other damaged items and missing shelves were never acknowledged, but after a month of unanswered correspondence, we were temporarily satisfied with the compensation of a replacement TV and would inquire about the lesser valued items at another time, yet again.
After an entire week had transpired with no word from the company, we were forced, once again, to make repeated phone calls over the course of several days in an effort to obtain an update. When we were finally able to get a hold of someone responsible for our compensation, an employee named Brian, told us they would no longer be able to help us out, nor replace our TV, claiming that because the TV was wrapped by us, the customer, they were not liable for any damage that the item sustained during the move. Being that my husband and I are not professional movers, we placed some bubble wrap that we had left over from packing boxes and placed it around the LED screen, confident that the company would reinforce our amateur efforts. They chose not to and because of it, our TV was chipped in the process summarily running the screen.
The carelessness of the movers, in which we placed our full trust in, has resulted in damages equivalent to roughly 80% of what we paid for their services. After carefully reviewing the contract, nowhere did it state that any item packaged by the customer prior to the move exempts the company of any liability for damage sustained to said item. They are using a feeble excuse to abdicate themselves of the damage in which they are solely responsible. Aside from the careless efforts of the employees the day of our move, the office managers have shown a blatant lack of professionalism for the month and a half that we have made countless attempts to reach out to them. What my husband and I find worst of all is the company’s unwillingness to stand behind their mistakes and accept responsibility for their faults. To anyone considering Crescent, learn from our mistakes. Avoid them at every cost, as they are not to be trusted.
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