8 Oct 2022 · MoveAdvisor
1.0 out of 51.0
Be AWARE, if you use a broker (I used All Mighty Relocation Services, not knowing they were an outsourcing broker), you WILL be charged more than originally quoted, there’s really NO WAY around it! These guys make the rules, and if your back is against the wall to get your stuff moved, you have to pay their extra fees! They are very condescending and their movers are not careful with your stuff. They broke at least one box before loading it on the van and almost left multiple items in the parking lot. ( I watched my pots and pans roll around on the asphalt and I have high quality cookware. Every box had damage, were crushed, had holes, by the time they arrived-even the boxes clearly marked “Fragile.”
These guys showed up a day late for pick up. I had just had surgery and was trying to get out of an abusive situation, so I had no choice but to follow through with this epic fail of a move. I had been told by the broker (Again, still not aware that it had been outsourced to another company) that I was working with 350 cubic feet of space. This was all after confusion about boxes and sizes. The original quote included a ten foot kayak, a deep freezer, a shelving uni, a few other bulky items and 50 boxes. I was told that if I exceeded the 350 cubic feet, I was looking at around an extra $500 per additional 100 cubic feet. (Two of us heard this estimate straight from the broker’s mouth.) When I noticed that I had exceeded the 350, we taped off 450 cubic feet and attempted to keep it within that space. We very successfully kept it within the 450 cubic feet, if fact we were well below that mark. When they finally arrived (again, LATE), They took a picture and sent it along to their people to get a “Final Fee.” Needless to say I went a little bonkers when they came back with a final fee that was nearly $2000 MORE THAN QUOTED!!! FROM A PICTURE!!!???? They said the Kayak was a problem, that the kayak was what jacked the price up. THE KAYAK WAS ON THE ORIGINAL ESTIMATE, DO THEY NOT KNOW WHAT A KAYAK LOOKS LIKE??? They also required the $2000 payment up front before even loading the truck. I call All Mighty Relocation Services and cry to them about this extreme jacked up price and they offered no relief (This is when I realized that they weren’t actually the movers, just brokers.) I put them on the phone with the mover and I over heard him laughing with them about how they had never had anyone question their methods (Mover had already told me that I had no idea what the cubic feet in a truck is and that I didn’t know what I was talking about). After loading the truck, we were told that my stuff would be delivered within 8 to 10 days. My mom and I left Oregon 2 days after pick up and arrived in Louisiana 8 days later. My stuff had still not arrived. I gave them another week and called to inquire. I was told that my stuff wouldn’t be picked up for another 5 days. I was confused by this because I watched them pick up my stuff. Thats when I was told that it didn’t work that way. My stuff was taken to a storage unit, where it was MIXED IN AND STORED with other people’s stuff! (Keep in mind, I don’t know these other people, they could be filthy people with things crawling around their stuff, I have no idea what my stuff was mixed in with. My skin crawls just thinking about it.) I had to just wait it out. My things arrived a week and a half later. It was delivered by a Solo mover. ONE MAN, was tasked with delivering multiple orders to multiple locations. My Bed base requires at least two people!!! I will say, Ronald Story was a champ and the only Good thing about this move. He refused help from my parents (I am still recovering from surgery), but my dad forced him to let them help move the bed. He was very nice and gracious as he checked off boxes on the list. It was then that we were told that everyone stuff was mixed up on the truck and that the only way to tell whose stuff belonged to whom was by these tiny stickers that they put on everything. I did wind up with a box that belonged to someone else, kind of wish I knew who the other people were so I could send them their stuff and inquire about what they may have gotten out of mine. I am in transition right now, so I don’t really know yet if I received everything they left with. This was an awful experience and I am still sad and sore over the whole ordeal. I could have rented a pod and stored it for a few months and paid less than I did with these guys.
Read more