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Recent reviews

R
8 May 2020 · MoveAdvisor
1.0 out of 51.0
Do not use this company they lost many items imagine a 24’ extension ladder and an 8ft ladder to begin plus lots of other items as for insurance was asked about it on moving day giving me little time to make a decision.
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S
4 Jun 2017 · MoveAdvisor
1.0 out of 51.0
I usually don't write reviews but this needs to be heard. It's taken me a long while to sit down and write this review because I was so upset over what had transpired. It brings back very bad memories but I feel it is important for you to know what a scam this Delta Relocation is. Everything negative that other people have written is absolutely true and I cannot believe any of the few positive reviews. The entire staff including Gemma, Debra, Yvette, Jasmine and Kaisha are extremely rude, to the point of yelling at me and hanging up. Once they get you to sign up and they pick up your move, it's difficult to get in touch with them. I left over 50 messages for them because my delivery was 4 weeks late ( I had no place to stay while I waited for delivery other than my empty apt and an air mattress) and not once did they return my phone call. I even called their number once and Yvette answered " Atlantic Union" Movers. They tell you one date for delivery and then they say read the fine print on the back of the contract---they have 21 days after the original delivery date--- 21 days to them also means 21 Business days (over one month) not 3 weeks (even though they do work Saturdays and Sundays). They low ball the price and then jack it up with "extras". They under calculated my move by 1/3 (200 cu.) on my initial contract. I gave them the amount of boxes and their sizes. Listed all the furniture being moved and still they were off by 1/3 of what they calculated. In addition, they charged $645 for the U-Haul on the delivery end. That is illegal--they are double charging as the actual movers were already calculated into the price on both ends of the move on the initial contract (The U-Haul costs under $100). On top of this, there was a "long haul" charge of $225 upon delivery at destination for the distance between the elevator and my apt. ( how many apts are next door to the elevator?) I was not charged a "long haul" fee when they picked up my things and there was an even longer distance from the apt. to the truck. I also paid $150 for the elevators which were in the original contract. My original quote was $1,840 (small move)--upon pick up it was changed to $2,583 and then with all of the additional costs at the delivery the move totaled $3,453--almost doubled original quote. Last but not least, when the movers finally did show up my boxes were crushed, some partially opened and damage to the little furniture that I did move. They packed a large bedroom mirror which came in shattered. I did not take additional insurance because of the small move, however, I also did not put in a claim for the minimum allowed for the damaged items because making a claim is very difficult with all of their paperwork, receipts and requirements. I did notify them regarding all of this and a missing box and I have not heard back from them since August 2016. I gave them a one star rating because there is no option for no stars. Please don't put yourself through this ordeal no matter how appealing their initial price and courtesy is.
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M
14 Mar 2017 · MoveAdvisor
1.0 out of 51.0
Every review here stating that the customer was treated poorly, bullied, items were stolen, damaged, etc. is ALL true. Every single person that works at this company should be ashamed of themselves. I used to use another company that was more expensive, and in an effort to save money, chose this company. If you look them up on the BBB website, you will see that there are many complaints about them, all valid. If I can ask anything of you, it is to never use this company and just pay the additional fees for another company, this will give you piece of mind, and you will not lose sleep or money wondering where your items are, and once they do not arrive, how to ever see them again.
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J
24 Oct 2016 · MoveAdvisor
1.0 out of 51.0
Echoing numerous reviews, do not use Delta Relocation for any moving requirements. We used Delta in June for a move from CT to SC. They are dishonest, unreliable and incompetent. Excessive Billing (pricing scam) - Delta refused to do an onsite estimate. Therefore, we provided a comprehensive, detailed inventory listing prior to the estimate. We were strong-armed at pick up, the revised pricing was $2306 or 53% higher that the initial estimate. Lost Items - Delta lost a valuable one-of-a-kind piece of art sculpture and a cabinet which was part of a 6-piece wall unit that we can no longer use. Broken Items: Several items were received damaged including an antique dining room table with the legs broken off. Staffing Services: Contrary to Delta representation, they used non-Delta personnel, "kids" to unload our goods. They left the job incomplete with all the bedroom furniture wrapped in shipping blankets & disassembled with missing hardware. Lack of Project Supervision - Supervisor remained in the truck the entire delivery time and was non-responsive to the staffing issues mentioned above. Claim Process - We started the claim process in early July with Delta's designated company, with Moving Claims Net (most likely an affiliated company). The process is nothing more than a stall tactic. After several months passed, we were presented with an undocumented, $72 resolution to our multi-thousand dollar claim request. We have never received a call from MCN to discuss its findings. Delta's representative, Gemma Thompson was nothing but a liar and a bag of lip service. She assured us insurance coverage was included in the estimate but not in the final paperwork. In addition, she jerked us around on the delivery date and vanished once the delivery issues occurred and on and on.. Frankly, Delta Relocation should not be allowed to conduct business.
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A
29 Aug 2016 · MoveAdvisor
1.0 out of 51.0
If I good give a zero that would be over rating this company. I am so upset with this company. First they add an extra $800.00 when the movers show up. They moved my items from Massachusetts to Florida. It took three weeks for my items to arrived. They tossed the boxes on the ground breaking numerous items which were very old so of course there are no receipts for these items as they have been in my family for many years. I am missing quite a few items. When they finally contacted me when my items would arrive I was in Pennsylvania for my BROTHER'S Funeral. When I told them I needed extra time they charged me another $650.00 and I had to get some to be at the house for delivery. Now they want me to fill out paperwork that is totally ridiculous. I am contacting the better business bureau and am filling a complaint with the Federal Motor Carrier and Safety Administration.
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