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Recent reviews

P
3 May 2023 · MoveAdvisor
1.0 out of 51.0
I booked a moved with Die Hard Movers, talked to Joshua Slusher, who said he was the owner. He would confirm my booking as soon as I paid a $318.00 deposit and he immediately sent me a cash request on CashApp in that amount. He called me minutes later to make sure i received it and that I paid it right away to guaranty my move goes on the schedule. I paid it right then and there on the CashApp. But moving day came, just 6 days later. And no call, no show, no movers. 18 calls i placed to Joshua’s number that morning and no answer. Many many calls and days later he finally answered, said something about a mistake and promised he would refund my deposit by the end of the day. It didnt happen. I called and called and finally again - another promise to refund the deposit by the end of the day. Still hasn’t happened. That was all nearly 3 weeks ago. No returned messages. No returned texts. No returned requests for refund on the CashApp. And no returned deposit. Beware of someone who does business this way. Don’t let it happen to you. I would be happy to refer you to the mover who rushed over with a crew same day as Die Hard’s no show, and helped us make our move happen. I will call that mover again and again. But I will not be calling Die Hard Mover ever again.
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M
22 Jan 2020 · MoveAdvisor
1.0 out of 51.0
Did not show up on time (did not receive updates, lied about 2 hour delay, stated they were in traffic) Workers were taking 20 minutes in between coming up and down the stairs. This was addressed with supervisor and he stated he would talk to them to resolve this issue. He yelled at the top of his lungs and disturbed neighbors. Even after that, I did not see the workers more than 4 times per hour moving stuff from our apartment. Since they were taking so long we asked them to take what they had already loaded in the truck and the big things only. My pregnant wife and I are having to move everything left. I had to help the supervisor move the large items as the workers were not in the apartment for about 30 minutes. He clearly did not know how to wrap furniture. While supervisor was trying to pack heavy items. I helped him move as he was attempting to handle items that were too heavy for one person, in an attempt to avoid breaking our belongings Their packing was very sloppy and did not serve the purpose of protecting our property. Supervisor constantly yelling at his workers (“talked to them”) extremely loud at old and new apartment. At new apartment we were reported to office because of the yelling and them hitting the walls when moving things up the stairs. Supervisor by the name of Ruben (Phone number: 720.682.5814) appeared and smelled like he had been consuming alcohol throughout the job. Noticeable alcohol smell from his breathe. Movers broke our couch ($300 value) and our desk ($150 value). Two valuable and non-replaceable medium boxes were lost in the move. One of them containing at least 5 large handmade quilts ($1000 minimum value). Movers left trash in front of apartment for which we were reprimanded by landlord. Three large bags of trash and half of the broken desk were left on the street. The price we were given at the end of the move was no more than $300. In fact, supervisor estimated $256 after all the discounts and adjustments for broken furniture and horrible service. In other words, we were quoted a TOTAL price of less than $300. Supervisor Ruben assured us we would not pay more than the initial deposit. He reiterated that he had talked to his superior and they had agreed to compensate for the negative experience we had. We have been charged close to $447 in addition to the deposit. Not what we were told we would have to pay. Ruben, the supervisor, showed us on his phone that we were signing for $256. Documents show a different amount. Signatures on the document were also time stamped at a time that they were not at our location. When we attempted to get compensation for all this, they sent us to their “adjuster” and told us it could take up to 120 days. One hundred and twenty days later and adjuster stated they could not proceed with investigation. They referred us to DieHard movers once again. It is now 1/22/2020 and we have yet to hear from this company regarding compensation or update on the case of any kind. The move happened at the end of October 2019.
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E
5 Sep 2019 · MoveAdvisor
1.0 out of 51.0
Let me start by stating the reason behind hiring movers, I was very pregnant at the time. The first discrepancy was one mover dropping my Aspen log bed frame down the stairs because he was rushing, and it's not been the same since. They also broke my antique marble top buffet that I inherited from my deceased grandparents. My grandma had it custom made. I asked them to please secure the marble top to the buffet with plastic wrap ( because the tops aren't secured ), along with my marble coffee table. One mover, the new guy, secured the coffee table. The other mover, who claimed to be seasoned, argued with me about it and refused to secure the buffet. Assuring me that he knew what he was doing. Mind you, this is the same mover that dropped my custom made, Aspen log bed frame down the stairs. After trying to contact the company for reconciliation, they continued to ask me for receipts, dates of purchase, etc. Which I could not provide due to one item being purchased by my deceased grandparents, and the other being purchased 7 years ago. They then severed communication with me and to my understanding weren't willing to make it right. I would not recommend this company to anyone that values their time, money and assets.
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A
30 Jul 2018 · MoveAdvisor
5.0 out of 55.0
Great experience with Sean and Skylar! Hard working, super kind, considerate of my stuff, and they organized all the boxes around the perimeters of the rooms in my house, so there’s space to move and sort stuff! Amazing! They moved my 2 bedroom apartment including a piano, two armours, a couch, two beds, dressers, bookshelves, and lots of boxes! They also moved a storage unit I had, which was amazing to get it all done quickly! They also stopped to pick up a bookshelf I had purchased on FB Marketplace for me with their truck, so I didn’t have to rent one! I definitely would recommend these two for your next move! Thank you guys!
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K
29 Jun 2018 · MoveAdvisor
1.0 out of 51.0
NO CALL NO SHOW ON SCHEDULED MOVE! Don’t trust these guys, you’ll end up wasting a fortune on last minute movers if they stand you up. I made an appointment for Thursday June 28th a month ago on May 29, and gave them credit card info to save the date. They emailed me a quote, then a schedule confirmation, and then emailed me a follow up on Sunday June 24 to advise me I could no longer cancel. All good to go right? They were supposed to dispatch between 3 and 6pm. It was super hot so I honestly expected them to dispatch late in the hopes of a small break in the temp. I didn’t start to get alarmed until 5:20pm. By then the office was closed and I had no one to call. I never heard anything from them all night. I ended up having to scramble last minute to figure out how to get my stuff from one apartment to the next. This included a ton of unexpected labor, recruiting my boyfriend and his friend, and ultimately hiring some movers as a last minute premium price on Dolly for the remaining large pieces of furniture. Die Hard Movers is the kind of company that will blow off customers, so if you can't afford that, don't use them. They cost me a ton of extra money, extra sweat, and extra stress when I was on a tight timeline to move.
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