28 May 2016 · MoveAdvisor
2.0 out of 52.0
The forman Juan Carlos had a nasty attitude, didn't follow the contract, had us doing work that specifically stated that they would do pertaining to breakdown and set up of furniture. When we called the owner Oscar about our concerns he was condensing and accused us of not wanting to pay. Not once did we say anything about not paying or getting a discount or refund. We just wanted the service stated on the contract honored. He threaten to pull his crew when we addressed him with our concerns and pointed out what they said on the contract dealing with services.
The crew the company had under Juan were great! Very pleasant young men and respectful.
Also with this company watch out for hidden fees. To put a piece of cardboard and a blanket on fragile items, they charge 10.00 per item although it stated in the contract that blankets and supplies were included in the quote.
Also they have you sign a waiver that they are not responsible for any damages or breakage of electronic items or glass items.
They brought an extra person not included in the contract and charged an additional 25.00 per hr. and stated that they needed this extra person to get things done in a timely manner. 3 people were already allotted in the quote and they brought a forth for a two bdrm condo.
I feel this company takes advantage of you especially since they know you need your things moved. This situation added to the stress I was already feeling just pertaining to moving. With just having major brain surgery less than 7 months ago, it made me feel sick to the stomach and gave me a migrane headache.
BEWARE OF THIS COMPANY!! The only reason they recieved a fair rating is because of the young men working for them.
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