20 Aug 2025 · MoveAdvisor
1.0 out of 51.0
If I could give zero stars, I would. Choosing EARTHRELO has been the single worst consumer experience of my life. This isn't just a bad moving company; their conduct is a masterclass in negligence and bad faith that has forced me to pursue legal action.
The nightmare began with a 1.5-month delay, during which my possessions were essentially lost in a void of incompetence. They subcontract their work, meaning the people who show up have zero accountability. In a shocking display of unprofessionalism, their subcontracted workers literally ABANDONED the job mid-delivery, leaving my home in chaos.
But it gets worse. They have lost essential parts for my furniture, rendering valuable pieces useless and causing significant financial and emotional distress. They refuse to take any responsibility for the extensive damages.
Most disturbingly, they are unlawfully retaining some of my personal property, which appears to be a tactic to intimidate customers and shield themselves from the consequences of their actions. This isn't just a breach of contract; it's a flagrant violation of carrier liability laws like the Carmack Amendment and state consumer protection statutes.
Do not be fooled by their website. You are not hiring a "Best Moving Company." You are hiring a future defendant. Save your money, your time, and your sanity. Run, do not walk, away from EARTHRELO.
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