31 Aug 2024 · MoveAdvisor
1.0 out of 51.0
Explained to moving broker and movers multiple times the last move they were unprofessional, raised rate at time arriving to new place. Refused to move our items in until we paid 3.4xs amount agreed. This cost us another hour of labor on top. We were assured this move would not be that way. The price said would be the final price. Gave an itemized list. We packed all items in totes/boxes, did fill up our trucj as well. They areived said no it will be around 2,000 not the 800s as discussedagreed. They ahowed up wuty a small very small truck. Knowing the utems listed. That it would be two trips! Upon arriving to house they unloaded left to make 1.3 hour trip. Stated they packed truck 80% full! Returned over 5 hours later. Main mower said no now over $3,000 thet took from 10am-10pm for a one trip correct truck would of been completed 3pm. Which is 5 hours over charged us gas, trip time, and additional charges. This is inexcusable! I am disabled early retired, my wife is a teacher. We both multiple times explained in depth price , items, took photos, and that we could not go over amount agreed upon. The company main person was very unprofessional in tone way spoke to us, basically pay or and attempted to use height a long with mannerisms as intimidating. Demanded separate payments even through out day via CashApp. Company used a rented moving civilian truck. We are very disappointed and budget gone. Teachers and disabled retired we can not only afford over three times amount, but the emotional/mental/verbal ways treated will never use company again.
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