22 Sep 2020 · MoveAdvisor
1.0 out of 51.0
I used them for a move down south. They gave me a set price move because they came out to my house and checked everything out. While it was a little more than other companies I did not want surprises on move day. They also said I would have my truck, my items would not be removed from the truck and it would be there no more than 3 business days from the pick up date.
On packing and pick up date the guy in charge comes to me and tells me I have to go buy his guys coffee. He also tells me I have to tip them. This is insanely unprofessional. I was planning on tipping but to have the guy come up and aggressively say, hey you have to give the guys something.
Once all my stuff was in the trucks, he tells me I have 2 full trucks, 4400 cubit feet of items. My quote was for 3000 and that I have to pay the extra 1400. I tell him no, I have flat rate , which he tells me he does not care, its an extra 8k more. I call the manager and he tells him he is wrong its flat rate. Now this is where things go horrible wrong.
3 days after pickup 2 trucks show up at my new house, at least one of the trucks is not the same truck that picked up my stuff. One of the truck is full, the other has maybe 1/4 truck of my stuff. So where is the other 3/4's of my stuff. I call the manager, she tells me that I did not have 2 full trucks, maybe 1 and a half. That they did not pack well. So the on site manager lied to me, and tried to get an extra 8k out of me. I told this to the manager and she did not seem to care much.
So now I have maybe 3/4 of my stuff, the rest of my items are in their warehouse 700 miles away. The guys unload the trucks, I was told all boxes would be put where they are supposed to go, and all items they took apart would be put back together. Well the guys filled the garage, put stuff in the entrances and tell me they are done. Nothing is in rooms, nothing is together. I called again to complain, the guys sat in the truck for a few hours, finally came back in and put boxes in rooms. They said they forgot their tools so would not put anything together. I told him I have mine but he refused to put things together.
A week later the rest of my stuff got here, I had to put together all my stuff because I was not having my kids sleeping on the floor.
Damaged walls, tracked bedframes, broken tv, missing glasses, broken picture frames. These guys are one of the reasons the moving business has the rep it does.
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